No Attendant

(1/3) > >>

ethersurfer:
I've been using Obitalk for years. Never had any problems with getting the Attendant on Trusted Number calls.
Since about 2 weeks ago - when calling from any of my trusted numbers to all my Obi's ( I have 8...) I get no attendant - just a ring thru to the number.
I have 4 110's across the globe - all worked perfectly. Now cannot get Option 2 to dial out to local PSTN.
Went thru the complete search/faq/forum routine and found no answers.
Can anyone help?

drgeoff:
Hopefully those 110s have been configured using the portal and do not have Obitalk provisioning disabled.  If yes, check.

1.  That their InboundCallRoutes still have the expected setting.
2.  That their Call Histories show the calling numbers to be as you expect.

ethersurfer:
Not only on 110's, also 100's and 200's.
As if trusted circle list is gone (but it's still there in the portal...).
Always provision thru Obitalk...never go into advanced settings.
Where do I find the inbound caller route setting - to check as you suggest.
Thanks!

drgeoff:
You need to use the portal's Expert mode to see the InboundCallRoute.

Call History is only available when logging in locally, not via the portal.

ethersurfer:
Used the expert mode->Voice Services->SP1 Service (the one I use...)->InboundCallRoute and all my trusted numbers appear there. But there's a red exclamation mark next to the field. Checked the same on all my registered Obitalk units and all are the same.

Navigation

[0] Message Index

[#] Next page