Importing Google Contacts to Obi202
Taoman:
Quote from: SteveInWA on January 20, 2017, 10:06:52 pm
Quote from: Taoman on January 20, 2017, 08:41:15 pm
Quote from: frankpc on January 20, 2017, 07:25:45 pm
I hadn't considered the fact that CNAM lookup is less desirable than it once was. That is a very good point and a good argument to be happy with maintaining your own Google Contacts database. Actually, now that you point that out, it would be disappointing not to have the ability to build your own CID Names database. And as can be inferred, CNAM lookup's accuracy will only get worse.
It's a simple matter to export your Google Contacts and import them into Callcentric's phone book.
Have you successfully done that? I tried to do it a few years ago and I gave up in frustration. It was the same problem I've had in years past, trying to use a CSV file to move contacts from one email service to another: I have a LOT of contacts. They have various combinations of phone numbers classified as home, work, mobile, and/or fax. It created a mess when I tried to export/import to CC's contacts. If you built some snazzy Excel spreadsheet to massage them, then please share.
Ha. I was editing my post above while you were posting this. No I have not done it. As I said in my edit above you would need to load it in a spreadsheet and massage the file before importing into Callcentric.
And yes, if you have more than one number per Contact I can see how that will be a problem. It doesn't appear as if Callcentric even allows more than one number per Contact?
I obviously don't have as many Contacts as you. Callcentric makes it so easy to add a new number and make a Contact directly from the CDR that that is what I have mostly done. The rest I manually created.
frankpc:
I set up a CC No. And entered a CID number and name. Like you say, it appears each number is assigned a name. But it appears the same name can have any quantity of numbers as long as there is one number per record.
I don't use Excel to build my CID database - I use vb.net. I need to modify it to place all the numbers in one field - each with a name in a second field. I am almost sure that will work.
Currently, I need to figure out how to verify my CC number in Google Voice.
SteveInWA:
Quote from: frankpc on January 21, 2017, 12:14:51 pm
Currently, I need to figure out how to verify my CC number in Google Voice.
To detour inbound Google Voice calls through your CC DID number, then the procedure is:
Assuming that you have already obtained a Callcentric DID and you have assigned it a SIP password, go to the CC dashboard and open the "Preferences" -> "General" tab. Enable CNAM for inbound calls. Consider subscribing to CC E911 service; land line telephones should always have the ability to call 911.Provision the CC DID number as a SP on your OBi. (for example, GV is on SP1, and CC is on SP2). The easiest way to do this is to use the OBiTALK portal.While logged into the OBiTALK portal and viewing your dashboard, click the OBi device, for example, SP2.On the next page, which displays OBiTALK Approved Service Providers, scroll all the way down to the bottom of the page, and click "OBiTALK Compatible Service Providers". Read and click "Accept" at the warning about emergency calling.On the next page, select Callcentric, fill in your CC DID SIP credentials and submit. The "Callcentric number" is your Callcentric account number, and optionally, an extension suffix, e.g. 17771234567101. The "Callcentric password" is the SIP password you made up and typed into the CC web portal. It is NOT your CC account password, unless you happened to make both values the same.Configure SP1 (GV) to be the default SP used for outbound calls, and SP2 (CC) to ring on inbound calls.Finish the procedure and then call your CC DID from some other phone to confirm that it works.Log into your Google Voice account and go to this page: https://www.google.com/voice#phonesClick "Add another phone", and follow the instructions to add your CC DID number. Put a check mark to the left of the CC number, and remove the check mark next to "Google Chat".Call your GV number from some other phone number, and confirm that the call now forwards to the SP you configured for CC, and the phone rings, and displays the CNAM.
Note: These instructions are valid as of 1/21/2017, and may change over time if either Google or Callcentric change their offerings.
SteveInWA:
Quote from: Taoman on January 20, 2017, 10:26:35 pm
Quote from: SteveInWA on January 20, 2017, 10:06:52 pm
Quote from: Taoman on January 20, 2017, 08:41:15 pm
Quote from: frankpc on January 20, 2017, 07:25:45 pm
I hadn't considered the fact that CNAM lookup is less desirable than it once was. That is a very good point and a good argument to be happy with maintaining your own Google Contacts database. Actually, now that you point that out, it would be disappointing not to have the ability to build your own CID Names database. And as can be inferred, CNAM lookup's accuracy will only get worse.
It's a simple matter to export your Google Contacts and import them into Callcentric's phone book.
Have you successfully done that? I tried to do it a few years ago and I gave up in frustration. It was the same problem I've had in years past, trying to use a CSV file to move contacts from one email service to another: I have a LOT of contacts. They have various combinations of phone numbers classified as home, work, mobile, and/or fax. It created a mess when I tried to export/import to CC's contacts. If you built some snazzy Excel spreadsheet to massage them, then please share.
Ha. I was editing my post above while you were posting this. No I have not done it. As I said in my edit above you would need to load it in a spreadsheet and massage the file before importing into Callcentric.
And yes, if you have more than one number per Contact I can see how that will be a problem. It doesn't appear as if Callcentric even allows more than one number per Contact?
I obviously don't have as many Contacts as you. Callcentric makes it so easy to add a new number and make a Contact directly from the CDR that that is what I have mostly done. The rest I manually created.
Yes, that was the issue that caused me to give up. If you export GV contacts to a CSV file, you'd then need to either manually, or via VB automation, massage the file to make it have one column for the name, and another column for one and only one phone number. I'm not a Excel/VB expert, so I didn't do it.
frankpc:
Quote from: SteveInWA on January 21, 2017, 03:54:48 pm
To detour inbound Google Voice calls through your CC DID number, then the procedure is:
I'm disappointed to say I have no idea what I was doing wrong, but I followed your procedure many times. And all is now working! I need to work on getting contacts in there to see how that does. Progress!
Thank you Steve!
Frank
EDIT: I figured out the reason the process didn't work initially was because I had followed procedures documented in several older posts. The procedure shown above does work!
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