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I get dial tone but that is it.
What do you mean, "that is it"? When you press a touchtone key, what, exactly happens? Do you punch in a phone number, but the dial tone doesn't stop, or does it let you enter the digits, but you then hear an error message? Be more specific.
Pick up the phone and tap ***0 then 0# and write down the numbers it speaks. What are they (this is the device's firmware level)?