OBi200 no audio on incoming calls

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jfsskippy:
I have a recurring problem with incoming calls.  I'm using Google Voice and all GV settings have been double checked.  Phone rings but sometimes (a few times per day - but not always) when I pick up there is no audio.  After lengthy research I believe the issue lies with my modem/router config.

I have the OBi200 set up in two different locations.  Spectrum is the cable provider at both.
Location 1 has an Arris DG1670
Location 2 has an Ubee DDW36C

I have pretty good technical knowledge and am able to access the router configuration pages as necessary to change settings.  Research thus far suggests I need to change NAT/port/dynamic IP settings but I'm not sure how to execute those changes.  Help!

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