help! callforwardonbusy
AMCstaff:
need your help forks,
i have 2 obihai200 and 2 google voice numbers
i read the forums several times but can not find solution
i would like to have line1 GV = 928487xxxx to forward to line2 GV = 928351xxxx
in the expert, i did this so far:
in voice services, calling features
CallForwardOnBusyEnable (box checked)
CallForwardOnBusyNumber SP1(928351xxxx)
CallForwardOnNoAnswerEnable (box checked)
CallForwardOnNoAnswerNumber SP1(928351xxxx)
CallForwardOnNoAnswerRingCount 2
so far the only thing work is when call made into the line1=928487xxxx if there is no answer then it would forward to line2=928351xxxx
but if we use line1 and keep it open during conversation and another caller called in, line1 would not forward to line2. but line1 would just go straight to GV voicemail;
we would like to have that when we use line1 to talk and someone call in on the same line1, after 2 rings while busy then line1 forward to line2.
please help :'(
azrobert:
Try disabling call waiting on the Phone port.
Physical Interfaces -> Phone1 Port-> CallWaitingEnable: unchecked
I suggest using the OBiTalk network to transfer the call to the other OBi200. This method will pass the original CallerID.
CallForwardOnBusyNumber: pp(510222222)
Change 510222222 to the OBi number of the destination OBi200.
SteveInWA:
Google Voice is not designed to work that way. It's going to make an inconvenient mess. In a no-answer scenario, when an inbound call connects to the first OBi, and rings two times, and then forwards to the second OBi via OBiTALK, the second OBi's phone will ring only 2-3 times at most, before the first Google Voice account grabs the call back to its voicemail box. With a busy-line scenario, after ~25 seconds of ringing on the forwarded-to OBi, again, the first GV account's voicemail will take the message. This means that the second OBi's user will have to check both VM boxes to find their messages.
I just tested this scenario (yes, using two OBi's and four phones!) and I confirmed that it works as I described.
Google Voice is designed for individual consumer use, on ONE Google account. It's not a business telephone system. The best, and most reliable way to do this is to use a SIP VoIP provider that supports hunt groups. The inbound calls can ring one extension first, then another one, and then go to one unified voicemail box.
Both voip.ms and Callcentric would work fine for this purpose.
AMCstaff:
azrobert,
thanks for helping, i tried and not able to get it to work; have you attempt such set up in the past and worked?
steveinWA, i also has magicjack as trial and have several months left, do you have any good advises?
thanks
azrobert:
I did test this successfully, but it was a very long time ago.
How are you testing the busy? You can't just take the phone off-hook. The OBi will not detect a busy unless the phone is actually on an active call.
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