help! callforwardonbusy
azrobert:
Quote from: AMCstaff on February 20, 2017, 07:44:28 pm
on the no-answer, it rings for 2 rings on OBi1, then go to Obi2, then about 4 rings later it went to Gv voicemail.
Does 4 rings before transferring to GV voice mail meet your requirements?
I just tested call forwarding on busy and it worked. I set my OBi200 call forwarding on busy and no answer to transfer the call to my Callcentric Voice Mail. I called the OBi200 from two different lines and the 2nd was immediately transferred to the Callcentric VM. You would get about 6 rings on your OBi2 before transferring to GV VM. This was the easiest way for me to test.
I did NOT place the forwarding parms under Voice Services. I put them in the Phone1 Port section. Make sure you disable Call Waiting.
This is what I did:
Physical Interfaces -> Phone1 Port->
CallWaitingEnable: unchecked
ForwardOnBusyNumber: sp2(1777xxxxxxx@in.callcentric.com)
ForwardOnNoAnswerNumber: sp2(1777xxxxxxx@in.callcentric.com)
AMCstaff:
Hi azrobert
i follow yours:
Physical Interfaces -> Phone1 Port->
CallWaitingEnable: unchecked
ForwardOnBusyNumber: pp(1928782xxxx)
ForwardOnNoAnswerNumber: pp(1928782xxxx)
ForwardOnNoAnswerRingCount 2
pp(1928782xxxx) is the number i tried to forward to that is not google voice number
anyway still it does not do anything; should i factory reset my obi200?
azrobert:
You are not sending the call to an OBi number. It looks like you are using your GV number. Log into the OBiTalk portal. On the dashboard the OBi number is a 9 digit number to the right your OBi200. The number is listed on 2 lines.
The command should be: pp(510123456)
Change 510123456 to the OBi Number of the receiving OBi200.
AMCstaff:
thank you azrobert for clarifying,
the whole time i thought that pp(510123456) that you shown above were supposed to be the phone number or landline/cellphone that i need to put on;
if i need to forward to a cellphone or magicjack number then do i use:
ForwardOnBusyNumber: sp2(1777xxxxxxx@in.callcentric.com) ---->pp(my number i want to forward here?)
ForwardOnNoAnswerNumber: sp2(1777xxxxxxx@in.callcentric.com) ---->pp(my number i want to forward here?)
or pp could be ph? or SP1 or SP2? the current obi200 only has the SP1 with an GV account. thanks in advanced.
azrobert:
You said:
Quote
i would like to have line1 GV = 928487xxxx to forward to line2 GV = 928351xxxx
My understanding is that you want to forward the call to a GV number defined on the 2nd OBi200, ringing the phone port on that device.
You had: CallForwardOnBusyNumber SP1(928351xxxx)
This is correct. The call will be routed to 928351xxxx using your SP1 provider. The problem with this method is that the receiver will see your GV#1 callerID and not the original CallerID. That is why I suggested "pp(510xxxxxx)". When you forward a call over the OBiTalk network to a 2nd OBi, the original CallerID is passed.
If you want to forward to a cell use "sp1(Cell_Number)", but again you won't see the original CallerID.
You could use "ph", but that doesn't make sense in your case because the phone port is busy. If you had an OBi202, you could forward the call to the 2nd phone port by using "ph2".
I'm sorry I showed you what I did. It was just confusing. I'm forwarding the call over the internet to account number "1777xxxxxxx" at Callcentric. In this example SP2 must be defined as an SIP provider.
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