help! callforwardonbusy
AMCstaff:
azrobert
there must be some type of problem with my Obi200
every steps i did so far failed to forward, no answer nor busy:
Physical Interfaces -> Phone1 Port->
CallWaitingEnable uncheck
ForwardOnBusy check
ForwardOnBusyNumber : here i tried sp1(928782xxxx) then SP1(928782xxxx)
ForwardOnNoAnswer check
ForwardOnNoAnswerNumber here i tried sp1(928782xxxx) then SP1(928782xxxx)
ForwardOnNoAnswerRingCount i tried 2 rings then 4 rings
i must do something realy wrong, i am nearly giving up trying to forward to that number => 928782xxxx =which a MagicJack number.
SteveInWA:
Seriously, just take my original advice, and solve your problem the right way.
https://www.callcentric.com/features/call_hunting
http://anveo.com/consumer/features.asp?code=multiplerings
See attached screenshots.
azrobert:
Look at the OBi200's Call History to see what's happening.
On the left column you should see an inbound call on SP1.
On the right column you should see an SP1 outbound call to the forward number.
To access Call History:
Log directly into the OBi200 using the local interface.
Key the IP address of the OBi200 into a Web Browser.
Hit Enter
The UserID and default Password are both "admin" without the quotes.
Click Status on the left column then click Call History.
If you don't know the OBi200's IP address, dial ***1 from the phone attached to the OBi200.
Can you successfully call the Magicjack number from the OBi200 phone?
AMCstaff:
SteveinWA, i will register for the callcentric
azrobert,
this is what shows:
Call 1 02/22/2017 21:43:00
21:43:00 From GT1(19283152xxx) To PH1
21:43:00 Ringing
21:43:22 Call Ended (486 No Answer)
Call 2 02/22/2017 21:15:51
21:15:51 From GT1(19283152xxx) To PH1
21:15:51 Ringing
21:16:13 Call Ended (486 No Answer)
Call 3 02/22/2017 21:10:58
21:10:58 From GT1(19283152xxx) To PH1
21:10:58 Ringing
21:11:20 Call Ended (486 No Answer)
i dont think there was any forwarding to recorded
azrobert:
Are you sure Call Waiting is disabled (unchecked)? The call history shows the phone is ringing. I don't think the phone can ring when busy with call waiting disabled. Try the test again, but listen to the phone attached to the OBi200. Do you hear the call waiting tone?
How are you configuring your OBi200? Are you using the OBiTalk portal or are you logging directly into the OBi200 using the local interface? If you are using the local interface, it won't work unless you disable OBiTalk auto-provisioning. Try using the OBiTalk portal.
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