Obi202 won't ring on incoming calls to GV numbers
erkme73:
I have an OBi202 at a vacation home that I rarely use. After arriving this week, I updated the firmware, and used it to place outbound call with no problem.
On receiving phone calls, however, only cell phone rings.
SP1 is wife's GV account, and rings line 1
SP2 is my GV account, and rings line 2
When I call either GV number (from any number of outside lines), neither line rings - yet both work just fine for making calls.
Both GV accounts have multiple 202 boxes connected to them (home, camper, and vacation home), and I've only noticed this problem with this box.
I've deleted the accounts on the box, and set them up new, and still inbound calls no longer ring.
With the GV interface having changed, I no longer see the Google Talk option under forwarded phones - though since it appears to be working on my other 202 boxes, I'm guessing it's not a GV setting.
Any suggestions would be appreciated.
SteveInWA:
The Google Chat setting, along with many other settings that haven't migrated over to the new user interface, is on the "Legacy" version of the user interface (the old web page). If you're on the new user interface, click the three-bar, "hamburger" icon in the upper left corner of the web page, then scroll down to the bottom of the left side, and click the Legacy link.
However, that's not your problem. It's more likely that there is some other issue, given that the other two OBi's work fine.
Typically, when you can make outbound calls, but not receive inbound calls, your OBi is either authorized to the wrong Google account(s), or the authorization got deleted somehow. You said you deleted the accounts and set it up again, but it didn't work.
I suggest taking the OBi home with you, and plugging it into the same LAN as your working OBi. Make a call to one of the GV numbers from some other telephone number, not one of your Google Voice numbers, and not from your forwarding cell phone number(s).
The phones attached to both OBi's should ring. Do that test and report back.
erkme73:
Thanks Steve. Home is 700 miles from here, and we won't be leaving the cabin for another three weeks. I'll try resetting the 202 and starting from scratch. I'll report back. Thanks for your detailed reply.
SteveInWA:
If you want to start over, I'd recommend really starting over:
Log into the OBiTALK web portal, and click on the cabin's OBi, and on the next page, click on "Delete device". Confirm, and then watch and wait while it remotely resets and reboots the OBi.After this is done, you can (probably redundantly) perform a "restore to factory defaults" on the device by picking up the attached phone and keying ***8 then 1.After doing that, re-add the device to the OBiTALK dashboard using the **5 procedure, and then set up the Google Voice accounts, one at a time.Be very careful to first log into your desired Google account in one web browser tab and confirm that it holds the working Google Voice number (Get into the "Legacy Google Voice" view and make sure you see the exact two words "Your number" on the left side of the Settings page).Leaving that browser tab open, press Ctrl-T to open another browser tab, and sign into OBiTALK and then set up Google Voice. When it asks you to confirm setting up Google Voice, look carefully at the Gmail address it displays, to make sure you are associating to the correct account.After you finish the first GV SPx, then see if it can receive a call. If so, then log out of the Google account in the other browser tab, and log into your second Google account, and repeat the process for the next SPx.
erkme73:
We have a 50% success rate! I followed your instructions verbatim. I ended up with SP1 configured with my GV number, and upon testing, it worked - the OBI202 rang on the appropriate line.
I then logged out of my GV account, and into the wife's, and repeated the steps. I confirmed in the legacy GV that the "your number" was in fact her GV number, and after adding the GV account to the OBi device, it showed her gmail email address. However, calling that GV number rings only her cell phone (and the hangouts portion of Gmail on an open browser on the PC).
So frigging frustrating. Think I should wipe it again and this time start with her number first to see if it'll work only with hers?
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