New Obi202 Installation

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JoeX:
I attempted to install the OBi wifi adapter on the 202.  It would not work.  Ever since then the 202 does not work at all.  I have sent numerous emails to Support and consistently get the useless reply that my device is OFFLINE.  I have pressure tested every component in the chain (phone, cables, router, etc.) every one of them works except when connected to the 202.

Anyone have nay ideas how to get the device to work.  I have done the factory reset several times to no avail. 

Customer support for OBi may be the absolute worst I have ever experienced

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