Obi1062 and VOIPo Can't make PTSN outbound calls - just VOIPO
drgeoff:
I'm really puzzled that you can make calls to your other VOIPO number which you say has the same format as the PSTN calls which fail. And you say that the Call History shows both the other VOIPO number and failing PSTN numbers being sent identically mangled or unmangled to the same SP.
jmwolfe:
Thanks guys for all your help. @azrobert's links helped identify the issue. It was indeed the new FIOS Gateway 1100 router which has SIP ALG permanently enabled! I thought I needed this router to get the 75M/75M speeds, but that was not true. I reinstalled my old router, and the phone Just Worked, and with a CAT5 cable was delivering 80M/75M. I could not believe it.
I went into the router admin and saw that SIP ALG is disabled. Router is going back to Verizon unless everyone complains about poor wireless throughput... then I'll add it behind the old actiontec as a wifi access point.
Thanks again!
Jesse
SteveInWA:
Quote from: jmwolfe on March 07, 2017, 05:41:21 pm
Thanks guys for all your help. @azrobert's links helped identify the issue. It was indeed the new FIOS Gateway 1100 router which has SIP ALG permanently enabled! I thought I needed this router to get the 75M/75M speeds, but that was not true. I reinstalled my old router, and the phone Just Worked, and with a CAT5 cable was delivering 80M/75M. I could not believe it.
I went into the router admin and saw that SIP ALG is disabled. Router is going back to Verizon unless everyone complains about poor wireless throughput... then I'll add it behind the old actiontec as a wifi access point.
Thanks again!
Jesse
Jeeeeez, that was a hair-puller. Glad you figured it out. I'm a long-time FiOS customer. I do not use FiOS TV; if you do, then you may need to keep your Verizon-supplied router attached. Otherwise, there is no reason to use it under normal circumstances (their techs can supposedly do some remote diagnostics with that router, so you may want to keep it for that eventuality). The main benefit of upgrading to a new router (of any brand), would be to take advantage of new features, such as 802.11ac WiFi and gigabit Ethernet speed, etc. I have not used a FiOS-supplied router in many years. The FiOS ONT (Optical Network Terminal) provides the WAN Ethernet link, just like a cable modem would, for example. You can plug any router into that WAN connection.
jmwolfe:
Thanks, Steve. Fortunately, I don't have FIOS TV.
If I understand correctly, and just for future folks who find the thread you would have to have Verizon put the network signal on the ONT jack, right? By default it's going to the coax.
Good idea to hold onto the router for diagnostics, but that's 10 bucks a month for that. They can do some with the actionTec. I may mess with it more later, but finally my wife has a phone that works and with an netgear powerLine wifi extender, I have good wifi everywhere it's needed.
SteveInWA:
Boy, they're treating their customers like the cable companies now, charging a monthly equipment fee! I live east of Seattle, in a location that was originally a General Telephone--GTE-->Verizon Northwest area, now sold off to Frontier. Verizon installed FiOS here and then gave up the rollout -- too expensive to run all the fiber underground. They give away the routers with the service. I've never had a MOCA (internet over coax) connection, perhaps because I never had FiOS TV. They ran an Ethernet cable directly from the ONT to my in-house LAN. So, I can't speak from experience on how your location handles that.
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