Static heard on all Google Voice calls on OBi202
azrobert:
Take the OBi202 and the phone to a relative or friend's house and see if the scratchiness follows. I also have a Panasonic Dect 6.0 phone and the sound is clear.
LTN1:
Quote from: LotharX on March 11, 2017, 09:24:45 am
They said that some sort of wireless interference from some other device might make my OBi sound scratchy. I have a whole lot of electronic devices in my house, including a lot of WiFi-enabled home automation devices, so if that's the issue, it could be anything.
Probably one or more electronic devices in your house causing the issue. But to rule out that it is not your an electronic item interfering with your cordless phone in general...do you still have a landline connection near the OBi device? Sometimes, even if the landline connection is cut off, you may still be able to dial 911. If you can, try plugging the entire cordless phone directly into the landline RJ22 plug (without plugging it into the OBi of course) and see if you can call 911. And...if your call does go through to 911...don't hang up...just tell them you accidentally pressed the number and are OK.
If you can't call 911 (assuming you don't have a landline to test calling any other number) from a landline in your house, the only other suggestion I have (unless you already have such a phone) is to try buying a 5.8Ghz cordless phone to test (you can always return it if it doesn't work out).
drgeoff:
Maybe this can shed some light.
Your OBi202 can record a call in progress. During a call, log in to its local GUI and click on Status, then on Call Status. In the left column of the orange strip you will see a Record button. Clicking that will prompt you for the filename to save the recording on your PC. The file has a .au extension and can be opened in programs such as VLC and Audacity.
Listen to the file and if it exhibits the noise post a copy so that we can hear it too.
If you don't hear the noise then that means it is being introduced in some later section of the 202 or the phone plugged in to it.
LotharX:
Thanks for the latest replies, azrobert, LTN1, and drgeoff.
@azrobert: I just moved into the state and don't have any friends or relatives here yet, so unfortunately I can't try taking my equipment to another house to test. Good suggestion though!
@LTN1: I don't have an active POTS jack in my house, so unfortunately I can't try that either. That would have been a very useful test though.
Your idea to try a 5.8 GHz phone is a good one, but I'd be concerned that that frequency band would interfere with my various 5 GHz WiFi devices, since the frequencies do overlap. A DECT 6.0 phone shouldn't conflict with any of my WiFi devices. Before I go out and buy yet another phone, which do you think would be a better next option, trying OBiTALK support's suggestion to try a VTECH phone (another DECT 6.0), or your suggestion to try a 5.8 GHz phone? Either way, I'm going to have to try to find a phone at some local store where I can return it, so my options may be limited.
@drgeoff: That's really useful knowing how to record a call, thanks! I just tried that by calling a couple of numbers that have automated attendants answer the phone, but the recorded voices on the other end weren't really high enough quality to show you the scratchiness that I'm hearing. I'll try that again next time I've speaking to a live person who doesn't mind me posting part of our conversation on the forum.
LTN1:
Quote from: LotharX on March 11, 2017, 12:41:42 pm
@LTN1: I don't have an active POTS jack in my house, so unfortunately I can't try that either. That would have been a very useful test though.
Your idea to try a 5.8 GHz phone is a good one, but I'd be concerned that that frequency band would interfere with my various 5 GHz WiFi devices, since the frequencies do overlap. A DECT 6.0 phone shouldn't conflict with any of my WiFi devices. Before I go out and buy yet another phone, which do you think would be a better next option, trying OBiTALK support's suggestion to try a VTECH phone (another DECT 6.0), or your suggestion to try a 5.8 GHz phone? Either way, I'm going to have to try to find a phone at some local store where I can return it, so my options may be limited.
If you are going to the store to buy a phone for testing anyway, and if you are able to do so temporarily (1 day) on a credit card, why not buy both types of phones just to test? It doesn't have to be expensive...just cordless using those frequencies...a 5.8 and 1.9 GHz.
Another thing you can do, if it is possible, to turn off every single electrical device (temporarily) except your modem and router, and see if that helps your current cordless. If it does, slowly turn on each off device--one at a time--and make calls each time--to see where the culprit is--if it is indeed one of them.
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