"We could not complete your call. Please try again."
zaragoza2:
Quote from: SteveInWA on March 16, 2017, 09:25:48 pm
Quote from: LTN1 on March 16, 2017, 08:44:37 pm
My GV is working fine with the OBi device--just tested.
Have you updated your 110 to the latest firmware yet?
See http://www.obitalk.com/forum/index.php?topic=9.0
I believe this is the latest firmware for the 110: http://fw.obihai.com/OBi110-1-3-0-2886.fw
Use this link for the 110 firmware update: http://www.obitalk.com/forum/index.php?topic=11384.0
I did a Firmware update about six months ago. My ObiHai110 shows the following versions. Is there any further updating that I need to do?
HardwareVersion 3.4
SoftwareVersion 1.3.0 (Build: 2886)
SteveInWA:
Google Voice is not down, nor has it been. Yes, you have the last-available firmware version (the device is now at end-of-support-life, and that will be the final firmware version).
It's more likely that you set it up improperly on your OBi, perhaps while logged into the wrong Google account.
Open a laptop/desktop computer web browser, not a mobile device browser, and go to the "legacy" version of Google Voice settings.
https://www.google.com/voice/b/0#phones
Look at the left side of the web page. Do you see the exact two words "Your number", and underneath it is your inbound Google Voice number? If so, you are logged into the correct account. If not, this is the wrong Google account, and you need to find the correct one. If this is the correct account, then single-click the gear icon in the upper right corner of the web page. Look at the email address it shows.
Leave this browser tab open. Click Ctrl-T to open another browser tab in the same web browser. Go to the OBiTALK web portal. Click on SP1. Go to the main settings page, and look at the "Active Google Username". Is it exactly the same as the Gmail account you see on the Google Voice browser tab? If not, you set up the OBi with the wrong account. Click the link next to "Replace Google Account Credentials" and then follow the instructions to re-configure the OBi with the correct Google account. Make sure it is set as the primary line for outgoing calls, and then submit your settings.
After the OBi reboots, try your call again.
zaragoza2:
Quote from: SteveInWA on March 16, 2017, 09:46:36 pm
Google Voice is not down, nor has it been. Yes, you have the last-available firmware version (the device is now at end-of-support-life, and that will be the final firmware version).
It's more likely that you set it up improperly on your OBi, perhaps while logged into the wrong Google account.
Open a laptop/desktop computer web browser, not a mobile device browser, and go to the "legacy" version of Google Voice settings.
https://www.google.com/voice/b/0#phones
Look at the left side of the web page. Do you see the exact two words "Your number", and underneath it is your inbound Google Voice number? If so, you are logged into the correct account. If not, this is the wrong Google account, and you need to find the correct one. If this is the correct account, then single-click the gear icon in the upper right corner of the web page. Look at the email address it shows.
Leave this browser tab open. Click Ctrl-T to open another browser tab in the same web browser. Go to the OBiTALK web portal. Click on SP1. Go to the main settings page, and look at the "Active Google Username". Is it exactly the same as the Gmail account you see on the Google Voice browser tab? If not, you set up the OBi with the wrong account. Click the link next to "Replace Google Account Credentials" and then follow the instructions to re-configure the OBi with the correct Google account. Make sure it is set as the primary line for outgoing calls, and then submit your settings.
After the OBi reboots, try your call again.
I am logged in to the correct account. The e-mail address is the same as my Active Google Username.
zaragoza2:
It's working now. After checking the information you requested, I had Obitalk re-provision, to be on the safe side.
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