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"We could not complete your call. Please try again."

Started by zaragoza2, March 16, 2017, 05:29:22 PM

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zaragoza2

I have an Obihai110.  A few months ago, I had used ObiTalk to configure Google Voice on the device as SP1.  I had wanted to use ObiTalk to configure Callcentric as SP2.  I don't remember what the problem was at the time with SP2.  I was able to make calls with Google Voice, so I decided to put off configuring SP2 until a later date.  Also, I decided at the time to delete my Obihai device from ObiTalk.

Today, I decided to revisit the issue.  I added my Obihai device to the ObiTalk portal.  I set up Google Voice in the SP1 field and Callcentric in the SP2 field.  Both the ObiTalk portal and my Obihai device say that Google Voice is connected and Callcentric is registered.  I tested SP2 and I'm able to make outgoing calls.  When I call out on SP1, I get this message: "We could not complete your call.  Please try again." in a woman's voice  I've tried SP1 repeatedly over the past three hours but continue to get the same message.  If I go to my Gmail account, I'm able to make an outgoing call through SP1 that way.

Has Google Voice been down for the past three hours?



zaragoza2

#1
I'm still getting the same recording.  It's now 9:37 P.M. where I am.  Does anyone have any suggestions how to troubleshoot this?

Edit:  I don't know if this means anything, as my problem has to do with outgoing calls.  I used my cellphone to dial my Google Voice number.  In my Obihai call history, an inbound call shows as having originated from my cellphone, but the Terminal ID says SP2 (in the right column it says Phone1).  SP2 is assigned to Callcentric.  Why would SP2 be listed as the Terminal ID when the incoming dialed number was  to my Google Voice number (or SP1).

LTN1

My GV is working fine with the OBi device--just tested.

Have you updated your 110 to the latest firmware yet?

See http://www.obitalk.com/forum/index.php?topic=9.0

I believe this is the latest firmware for the 110: http://fw.obihai.com/OBi110-1-3-0-2886.fw

SteveInWA

Quote from: LTN1 on March 16, 2017, 08:44:37 PM
My GV is working fine with the OBi device--just tested.

Have you updated your 110 to the latest firmware yet?

See http://www.obitalk.com/forum/index.php?topic=9.0

I believe this is the latest firmware for the 110: http://fw.obihai.com/OBi110-1-3-0-2886.fw

Use this link for the 110 firmware update:  http://www.obitalk.com/forum/index.php?topic=11384.0

zaragoza2

I'll check the firmware in a moment.

I just checked the Set Up Wizard on the Obihai110. Under ITSP Settings, the ITSP username was mis-spelled.  I fixed that, but still have the same issue.

zaragoza2

Quote from: SteveInWA on March 16, 2017, 09:25:48 PM
Quote from: LTN1 on March 16, 2017, 08:44:37 PM
My GV is working fine with the OBi device--just tested.

Have you updated your 110 to the latest firmware yet?

See http://www.obitalk.com/forum/index.php?topic=9.0

I believe this is the latest firmware for the 110: http://fw.obihai.com/OBi110-1-3-0-2886.fw

Use this link for the 110 firmware update:  http://www.obitalk.com/forum/index.php?topic=11384.0

I did a Firmware update about six months ago.  My ObiHai110 shows the following versions.  Is there any further updating that I need to do?

HardwareVersion   3.4   
SoftwareVersion   1.3.0 (Build: 2886)

SteveInWA

Google Voice is not down, nor has it been.  Yes, you have the last-available firmware version (the device is now at end-of-support-life, and that will be the final firmware version).

It's more likely that you set it up improperly on your OBi, perhaps while logged into the wrong Google account.

Open a laptop/desktop computer web browser, not a mobile device browser, and go to the "legacy" version of Google Voice settings.

https://www.google.com/voice/b/0#phones

Look at the left side of the web page.  Do you see the exact two words "Your number", and underneath it is your inbound Google Voice number?  If so, you are logged into the correct account.  If not, this is the wrong Google account, and you need to find the correct one.  If this is the correct account, then single-click the gear icon in the upper right corner of the web page.  Look at the email address it shows.

Leave this browser tab open.  Click Ctrl-T to open another browser tab in the same web browser.  Go to the OBiTALK web portal.  Click on SP1.  Go to the main settings page, and look at the "Active Google Username".  Is it exactly the same as the Gmail account you see on the Google Voice browser tab?  If not, you set up the OBi with the wrong account.  Click the link next to "Replace Google Account Credentials" and then follow the instructions to re-configure the OBi with the correct Google account.  Make sure it is set as the primary line for outgoing calls, and then submit your settings.

After the OBi reboots, try your call again.

zaragoza2

Quote from: SteveInWA on March 16, 2017, 09:46:36 PM
Google Voice is not down, nor has it been.  Yes, you have the last-available firmware version (the device is now at end-of-support-life, and that will be the final firmware version).

It's more likely that you set it up improperly on your OBi, perhaps while logged into the wrong Google account.

Open a laptop/desktop computer web browser, not a mobile device browser, and go to the "legacy" version of Google Voice settings.

https://www.google.com/voice/b/0#phones

Look at the left side of the web page.  Do you see the exact two words "Your number", and underneath it is your inbound Google Voice number?  If so, you are logged into the correct account.  If not, this is the wrong Google account, and you need to find the correct one.  If this is the correct account, then single-click the gear icon in the upper right corner of the web page.  Look at the email address it shows.

Leave this browser tab open.  Click Ctrl-T to open another browser tab in the same web browser.  Go to the OBiTALK web portal.  Click on SP1.  Go to the main settings page, and look at the "Active Google Username".  Is it exactly the same as the Gmail account you see on the Google Voice browser tab?  If not, you set up the OBi with the wrong account.  Click the link next to "Replace Google Account Credentials" and then follow the instructions to re-configure the OBi with the correct Google account.  Make sure it is set as the primary line for outgoing calls, and then submit your settings.

After the OBi reboots, try your call again.

I am logged in to the correct account.  The e-mail address is the same as my Active Google Username.

zaragoza2

It's working now.  After checking the information you requested, I had Obitalk re-provision, to be on the safe side.