Question: Standard Answering Machine Not Allowing For Messages After Greeting
chilirock:
I have a question to pass by you guys. I have an Obi200 connected to a Panasonic Dect 6 multi-phone / answering machine system. I'm on FW version 3.1.1.5577. I noticed that recently after upgrading the fw, my answering machine will pick up correctly after 4 rings, but after playing the greeting, just beeps (single beep, 2-3 second delay, repeat) and will not let the caller leave a message.
Do you think this has anything to do with the latest firmware, or is it just a strange coincidence? I've had Obi for more than a year and the phone system for longer than that. I never had any issues before this version. I upgraded from v3.1.1.5463EX. Just wondering if the Obi needs to somehow sense the greeting is complete before the line is release to the caller to leave a message.
drgeoff:
I think your idea of how an answering machine works does not accord with reality.
There is no "release" or any other action that the Obi needs to do between the answering machine playing the greeting and it starting to record.
My first guess is that it is nothing to do with the OBi but that the memory of your answering machine is full. Whatever, your first course of action should be to read the manual for the Panasonic phone. That should inform you what the repeating beep means.
chilirock:
Well, I did some further testing this evening with different versions of the firmware. I mentioned in my previous note that everything was working fine with 5463EX before I upgraded to 5577. So I reinstalled 5463EX and low and behold the answering machine started working fine again.
So I reinstalled 5577 just to test and it stopped working again. I tried the latest 5589 and that did not work. So I started working backwards from 5577 to 5562, and 5562 did not work. I then tried 5491 and that worked fine. So something broke after 5491, at least as far as the interaction of the firmware and my answering machine.
I guess I'll stick with 5491 until there is a later version after 5589 that fixes the issue. Is there a formal channel for me to report the issue to Obihai for them to address?
chilirock:
I see that there was a new firmware release, 5657. I tested this version and and my answering machine will still not accept new messages after playing the greeting. The last good working version was 5491. Maybe someone at Obi Support could take a look to see what changed after that version that may be the root cause of the issue.
Anyone else still using an "old school" answering machine that's having the same problem? My wife still likes just walking in the door and looking at the message waiting light on the phone when there's a message.
SteveInWA:
What DrGeoff said. This has nothing to do with your OBi. As far as the OBi is concerned, someone or something answered the call. It finished its job. From there on, it is just a telephone conversation. The answering machine is "talking" to the caller.
If this is a "spousal approval factor" issue, then switch to a SIP VoIP ITSP that has its own voicemail server, which supports VMWI and MWI (the blinking light, and the stutter tone), and get rid of the answering machine.
Navigation
[0] Message Index
[#] Next page