Question: Standard Answering Machine Not Allowing For Messages After Greeting
MrMayor:
Thank You Guys. I Had received a replacement Obi 200 and after that my Panasonic answering machine stopped working. I put in a very old Panasonic answering machine and it worked fine, so i thought there was an issue with the phone. I returned the phone to Panasonic under warranty, (I had to pay 1 way shipping), and they sent me a new one with 2 additional handsets. But it had the same problem. I have a theory that the exact answer tone on this model is triggering a fax response.
This solution, to change the setting worked. But interestingly enough I was trying to see which one's were important, bec i use fax sometimes, and I ended up putting all the settings back to default and it still works. ???
erichadssorensen:
Chilirock,
The recommended changes did not solve my issue. Do you by chance have the other options that were suggested by your voice provider?
Thanks - Eric
chilirock:
erichadssorensen,
Sorry to hear that the changes didn't resolve your issue. Can you tell me which changes specifically that you tried? Did you try reverting back to firmware v5491(http://fw.obihai.com/OBi202-3-1-1-5491.fw) to see if that resolves the issue? Or did you try changing the codec setttings using the latest firmware v5695EX?
If the older firmware works, you can try flashing to the latest firmware, then performing a factory reset on the Obi, then configuring the Obi from scratch, and finally making the codec settings to disable T.38 fax. That's what I did on my Obi200 device. BTW, what Obi device and answering machine are you using? If you post these, others might be able to weigh in on what worked for them.
erichadssorensen:
Hi Chilirock,
I've got an OBI200 and currently a Panasonic Dect6.0 (KX-TG572) phone. I had an AT&T phone and tried replacing it thinking it may be the culprit. The fax sound occurs when the answering maching/phone answers on the 4th ring. If I set it to pickup on the 2nd or 3rd ring it's fine. So, I first tried updating the Codec and SIP changes with the OBI having the most recent firmware. No Luck.
I then reverted back to firmware 3.1.1 (Build: 5491) and tried again though I didn't default all the settings for Codec/SIP. Still no luck.
Thoughts anyone?
chilirock:
erichadssorensen,
I'm no sure why reverting back to the older firmware didn't help. My only thought is that when you revert back to older firmware, that the Obi may be trying to map the current settings to the older firmware. If you want to try to reproduce my results, first upgrade to the latest, then perform a factory reset and start the config again like you did when it was new.
Who is your service provider? When I was testing various combinations I tried calling my Google Voice number directly without having it forwarded to CallCentric. When I did this, I didn't have the issue. It was only with my Google Voice number forwarded to my CallCentric number that I had the issue.
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