Started by chilirock, March 18, 2017, 10:06:14 AM
Quote from: chilirock on March 18, 2017, 10:06:14 AMI have a question to pass by you guys. I have an Obi200 connected to a Panasonic Dect 6 multi-phone / answering machine system. I'm on FW version 184.108.40.20677. I noticed that recently after upgrading the fw, my answering machine will pick up correctly after 4 rings, but after playing the greeting, just beeps (single beep, 2-3 second delay, repeat) and will not let the caller leave a message. Do you think this has anything to do with the latest firmware, or is it just a strange coincidence? I've had Obi for more than a year and the phone system for longer than that. I never had any issues before this version. I upgraded from v220.127.116.1163EX. Just wondering if the Obi needs to somehow sense the greeting is complete before the line is release to the caller to leave a message.
Quote from: Matthew999 on February 13, 2018, 09:57:46 AMI have this exact same problem.
QuoteThe Obi Support team is currently working on a solution they hope will resolve this issue. In the meantime, they recommended changing the following setting: ---Codec Profile A & B---Codec Setting Section:- T38Reinvite: "Callee only" (mine was set to "Caller or callee")
Quote from: chilirock on August 07, 2017, 07:20:34 PM---Codec Profile A & B--- FAX Event Section- Enable: unchecked (mine was already unchecked)Codec Settings Section- T38Enable: Unchecked (mine was checked)- T38Redundancy: 0 (mine was set to 2)- T38Reinvite: “Callee only” (mine was set to “Caller or callee”)---ITSP Profile X (The Callcentric one eg. ITSP B)--- SIP Sub-section - X_SessionRefresh: Unchecked (mine was already unchecked)- X_FaxPassThroughSignal: None (mine was set to ReINVITE)...
Quote from: chilirock on August 07, 2017, 07:20:34 PMUpdate: 01/28/18: I have more to share based on recent discussion with Obi Support on this issue. The following is a quote from Obi Support... "the answering machine is sending a tone that the OBi misconstrued to be the fax CNG tone. In older firmware, the OBi reacts to fax answering tone (CED) but not the fax originating tone (CNG)". They confirmed that the issue started with firmware v5562 and a change to the fax detection method.The Obi Support team is currently working on a solution they hope will resolve this issue. In the meantime, they recommended changing the following setting: ---Codec Profile A & B---Codec Setting Section:- T38Reinvite: "Callee only" (mine was set to "Caller or callee")Obi indicated that this setting is a "more correct, common-practice setting". The "Caller or callee" setting is there for backward compatibility. I can confirm that changing this one setting, my answering machine works properly.I reverted the T38Enable setting back to "Checked" (from Unchecked) thus re-enabling the T38 fax codec. Even with the T38 codec re-enabled, the change to the T38Reinvite setting allows the answering machine to work properly. I will let everyone know when/if this issue is resolved with a firmware update.
Quote from: tsak on March 14, 2018, 11:00:07 AMThe only way to do this mod is by logging into the Obitalk locally via the web interface...
QuotePlease be advice, any changes within the OBi200 device local web-portal will automatically be over-write by the OBiTALK configurations. Always apply changes and updates within the OBiTALK portal for the OBi Expert Configuration portal (to lock changes), for the OBi Expert Configuration page. Log into your OBiTALK account at www.obitalk.com:Click OBi number 510700665 for Device Configuration pageClick the OBi Expert Configuration blue button Click OKClick Enter OBi Expert blue buttonAnd make your updates/changes.