Tutorial for setting up Auto Attendant for Obi Phones
Vincent:
First, thank you so much for you help. The {0:ph,sp1(6101111111)} for outboundcallroute worked perfectly.
I have the AA digitmap set to:
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli)|01|02|08)
Per your instructions above, where would I place the translation code? I tried adding to the end of the outboundcallroute for the AA, but that's clearly not the correct spot.
{01:ph,sp1(6101111111)},{02:ph,sp1(6102222222)},{08:ph,sp1(6103333333)}
azrobert:
Put the code at the beginning of the outbound call route. "{(Mpli):pli}" will route the call to the Primary Line, so the code must be placed before it.
Vincent:
This worked beautifully. Thanks for your help again.
For those reading through this thread, here was my final configuration:
AA1:
AA DigitMap:
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli)|01|02|08)
OutboundCallRoute:
{01:ph,sp1(6105551111)},{02:ph,sp1(6105552222)},{08:ph,sp1(6105553333)},{([1-9]x?*(Mpli)):pp},{0:ph,sp1(6105554444)},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**70:>(Mli)):li},{(<**82:>(Mbt2)):bt2},{(<**81:>(Mbt)):bt},{(<**8:>(Mbt)):bt},{(<**9:>(Mpp)):pp},{(Mpli):pli}
PrimaryLine: SP1 Service
AnswerDelay: 3000
AA1 Prompts:
Welcome: &pause()
MenuTitle: &pause()
Menu: %User1%
PleaseWait: &pause()
EnterNumber: &puase()
Any extension you use must avoid the built in speed dials (1-9 and 10-99) and the reserved 00 (which can possibly be used if removed from validation). If you are looking to have AA ring a single phone number then just use the speed-dials. Mine was more complex because I wanted it to also ring the main office phone line as well as an external number.
One caveat that I found is that if no one picks up after about 15 seconds from when the AA rings the destination number, the call will drop. I'm not sure if there is a setting to extend this time.
(edit: added commas as suggested)
azrobert:
You should have a comma after each rule in the outbound call route. Apparently it works without the commas.
You can use 2 digit speed dial numbers by changing them to 3 digits in the digit map then check for the transformed number in the outbound route.
AA DigitMap:
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli)|01|02|08|<1>10)
OutboundCallRoute:
{01:ph,sp1(6105551111)},{02:ph,sp1(6105552222)},{08:ph,sp1(6105553333)},{110:ph,sp1(6105554444)},
Mcarlomagno:
Hello, everyone. I do apologize that there are many posts like this, however, something odd has happened to our Auto Attendant feature and am unsure why.
When we have someone call in the auto attendant picks up as expected, plays the recording as expected, however when the extension has been entered (for mine it would be 210#) it seems to go to the correct phone however it goes to an Obi prompt where the user now has to dial 1 to continue the call (which the call does go through), 2 for main menu, etc. etc.
What feature/option do I need to modify to force the call to go through instead of this second prompt?
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