Tutorial for setting up Auto Attendant for Obi Phones
dreh1115:
I'm not sure this will get answered. I've gone thru all the steps in the tutorial. When I dial my GV number, it gets picked up by the GV message not the auto attendant. Is there something I need to do on the Google side to make it only go to the Obi200?
drgeoff:
Quote from: dreh1115 on December 23, 2020, 08:41:04 am
I'm not sure this will get answered. I've gone thru all the steps in the tutorial. When I dial my GV number, it gets picked up by the GV message not the auto attendant. Is there something I need to do on the Google side to make it only go to the Obi200?
There is nothing you can do on the settings at voice.google.com to defeat GV voicemail. The GV voicemail will always pick up if the call is not answered within about 25 seconds. If you want the OBi's AA to take the call you must ensure that it does so before that GV timeout occurs.
Return the InboundCallRoute to just ph and check that the phone on the OBi200 rings when your GV number is called.
If it does not, you first need to find why and fix it before there is any chance of the AA working.
If it does ring then the problem is with the OBi configuration - the InboundCallRoute and/or the AA configuration page.
themartinn:
I'm still struggling with making this work. I have a total of 13 Obi2182 phones. 1 of them is mu "Front Desk" phone. I want to be able to dial my Google voice number and then be able to dial an extension (2 or 3 digits is fine) and connect to any of my phones. Any help would be greatly appreciated.
J Latimer
SteveInWA:
Quote from: themartinn on November 24, 2021, 10:56:59 am
I'm still struggling with making this work. I have a total of 13 Obi2182 phones. 1 of them is mu "Front Desk" phone. I want to be able to dial my Google voice number and then be able to dial an extension (2 or 3 digits is fine) and connect to any of my phones. Any help would be greatly appreciated.
J Latimer
Consumer Google Voice is neither designed nor supported for business use. If you want to use IVR/ACD functions, use a business-class SIP ITSP that offers those features.
drgeoff:
Quote from: themartinn on November 24, 2021, 10:56:59 am
I'm still struggling with making this work. I have a total of 13 Obi2182 phones. 1 of them is mu "Front Desk" phone. I want to be able to dial my Google voice number and then be able to dial an extension (2 or 3 digits is fine) and connect to any of my phones. Any help would be greatly appreciated.
J Latimer
Try this. All below on Front Desk 2182. Nothing to be done on other 2182s
1. AA Digit Map. Use the 9 digit OBi numbers to expand your choices of 2 or 3 digit extension numbers. For example
(0|01:600100001|02:600200002|03:600300003| |12:600120012|13:600130013)
I have used 01 to 13 as the arbitrary extension numbers. Substitute the 600xxxxxx numbers with your actual OBi numbers. The initial single 0 is needed to make "Press 1" (see later) work.
2. AA OutboundCallRoute
{0:ph},{(xxxxxxxxx):pp}
3. InboundCallRoute of whichever SP your GV number is on
{(+12113114111|+12213314411):aa},{ph}
where 211-311-4111 and 221-331-4411 are the designated numbers you call in from. You can have more numbers there if you wish. Put a | as separator. GV adds +1 to the front of the CallerID.
Calling in to the GV number from any of your designated numbers will route you to the AA. You will be prompted with choices: (Page 124 of https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf. Yes the AA in the IP phones works the same as in the ATAs.)
Press 1 to continue the call. Ie ring the phone.
Press 2 to make a new call. Dial whichever of 01 to 13 you wish to ring
Press 3 to enter a callback number. You can optionally use that to have the 2182 phone you back using your GV account instead of eg cellphone minutes. Enter the number or 00# to use the number you are calling from. This 'Press 3' probably needs some additions to the Digit Map and OutboundCallRoute - ask again if you want that.
Calling in from other numbers will just ring the phone as normal.
Edit 29 Nov.: Inserted missing colon after 02 in AA Digit Map.
Edit #2, 29 Nov: Added ( and ) around xxxxxxxxx in AA OutboundCallRoute. (Thanks to azrobert's post below.)
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