Tutorial for setting up Auto Attendant for Obi Phones
themartinn:
Quote from: drgeoff on November 29, 2021, 09:14:48 am
Quote from: themartinn on November 29, 2021, 08:07:58 am
Thanks for your help drgeoff but I'm still having some issues with this. I tried to send you a PM but that feature seems to be broken...
I have updated my inbound call route on SP1, outbound call route on the AA and the AA digit map as you indicated. When I dial in and press "1" everything rings as expected. When i press "2" and then dial an extension for example "01#" to reach extension "01" it says "please wait while i connect your call" beeps 3 times and then nothing happens. Am I missing something?
Please feel free to respond here, or reach me via email jlatimer@spellcasterpro.com.
Thanks!
1. The PM function works to the extent that the message gets delivered to the recipient's Inbox but the recipient does not receive any notification. I very rarely look to see if I have any new PMs and it could have been months before I saw yours today if you had not mentioned it in the public post.
Except where the matter really is private I discourage the use of PMs. Questions do benefit from being seen by all of the many regulars here.
2. You first step should be to have a look at the Call History. That is not available via the obitalk.com portal, only by logging in directly to the phone's IP address.
In addition to the call in to the SP that your GV number is on you should see a separate record of the AA's outgoing call. Is that there and does the called number correspond to what you expect?
So it looks like the phone running the auto attendant is receiving the call, and then forwarding. And the receiving phone is showing "Ringing" but it never rings.
drgeoff:
Quote from: themartinn on November 29, 2021, 09:23:08 am
I also just noticed that my "front desk" phone which is running my auto attendant, can no longer dial OBiTalk numbers. When I dial any of the 9 digit numbers from that phone it says "not a valid number" I assume this is something in the Outbound call routes?
James Latimer
609 707 1790
jlatimer@spellcasterpro.com
1. My instructions don't make any alterations which impact dialling Obitalk numbers.
2. My example AA Digit Map was missing the colon between 02 and the 9 digit OBi number.
3. For troubleshooting I suggest you should just use a minimal AA Digit Map:
(0|01:600000001)
changing that 600000001 to the 9 digit Obi number of one of your other 2182s
drgeoff:
Quote from: themartinn on November 29, 2021, 09:31:31 am
So it looks like the phone running the auto attendant is receiving the call, and then forwarding. And the receiving phone is showing "Ringing" but it never rings.
Are you 110% certain that it is ringing one of your OBis, not one of the thousands of others?
azrobert:
Quote from: drgeoff on November 25, 2021, 08:17:48 am
2. AA OutboundCallRoute
{0:ph},{xxxxxxxxx:pp}
SB
{0:ph},{(xxxxxxxxx):pp}
drgeoff:
Quote from: azrobert on November 29, 2021, 10:09:12 am
Quote from: drgeoff on November 25, 2021, 08:17:48 am
2. AA OutboundCallRoute
{0:ph},{xxxxxxxxx:pp}
SB
{0:ph},{(xxxxxxxxx):pp}
Yes, indeed! Proof of my remark above that posts on the forum are better than 1 to 1 PMs. :)
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