Tutorial for setting up Auto Attendant for Obi Phones
themartinn:
Quote from: drgeoff on November 29, 2021, 09:56:14 am
Quote from: themartinn on November 29, 2021, 09:31:31 am
So it looks like the phone running the auto attendant is receiving the call, and then forwarding. And the receiving phone is showing "Ringing" but it never rings.
Are you 110% certain that it is ringing one of your OBis, not one of the thousands of others?
Yes, I logged in to the web interface for for the phone that is "01" and it shows an incoming call in the log. But never rang.
drgeoff:
Quote from: themartinn on November 29, 2021, 11:08:07 am
Quote from: drgeoff on November 29, 2021, 09:56:14 am
Quote from: themartinn on November 29, 2021, 09:31:31 am
So it looks like the phone running the auto attendant is receiving the call, and then forwarding. And the receiving phone is showing "Ringing" but it never rings.
Are you 110% certain that it is ringing one of your OBis, not one of the thousands of others?
Yes, I logged in to the web interface for for the phone that is "01" and it shows an incoming call in the log. But never rang.
Try forwarding to one of your other 2182s.
themartinn:
Quote from: drgeoff on November 29, 2021, 11:18:51 am
Quote from: themartinn on November 29, 2021, 11:08:07 am
Quote from: drgeoff on November 29, 2021, 09:56:14 am
Quote from: themartinn on November 29, 2021, 09:31:31 am
So it looks like the phone running the auto attendant is receiving the call, and then forwarding. And the receiving phone is showing "Ringing" but it never rings.
Are you 110% certain that it is ringing one of your OBis, not one of the thousands of others?
Yes, I logged in to the web interface for for the phone that is "01" and it shows an incoming call in the log. But never rang.
Try forwarding to one of your other 2182s.
Tried all extensions and it seems to be doing the same thing. When I check the call history on the phone that should be receiving the call via its extension I get the following in the call log.
3:50 pm From SP1(+1609*******) To PH1
3:50 pm Ringing
3:50 pm Call Ended
The +1609******* being my cell phone number
azrobert:
Do you have the same GV number defined on all your phones? It looks like the call is coming in from GV on SP1, not from OBiTalk and routed to the attached phone. You need to prevent GV from routing the call. Set the X_InboundCallRoute on SP1 to {}
Did you make the change I posted above? It won’t work without the change. When you don’t include the parentheses, you are defining a literal and are checking for 9 x’s.
You potentially have another problem. I’m assuming with 13 phones you will have several simultaneous calls. My 1032 defaults to a max of 4 sessions on the SP Service and 2 on OBiTalk Service. If you reach these limits, any subsequent call will fail. You need to increase these settings. The parm is MaxSessions. I don’t know if there is a limit on the size of MaxSessions.
PDX_Mark:
Quote from: SteveInWA on November 25, 2021, 12:22:51 pm
That's swell, but the OP's use of 13 GV numbers for business violates the Acceptable Use Policy, and will eventually be caught and suspended. It's simply a terrible idea for a business phone system.
Blah, blah, blah
You would think this guy worked for Google or the competition the way he always discourages the use of Google Voice for anything.
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