Tutorial for setting up Auto Attendant for Obi Phones
oak949:
To answer my own question:
If you selected in step 4 "SP1 Service". You can use in step 7 digitmap. (that is the digit map under 'Auto Attendant 1' by the way)
(<04:415555704>|<06:4155550706>|<23:4155551623>)
<04:415555704> means substitude '04' with '4155555704'.
The user can now dial 204# 206# or 223# which will dial resp. 415555704, 4155550706, 4155551623 on my obi508.
I hope that this will help someone.
==== optional ===
You can put this digit map under User Settings > User Defined DigiMaps
Leave 'User Defined Digit Map1' alone
Put your new digit map under 'User Defined Digit Map2"
label it (for example) 'aaa'. (no quotes)
Now go back to Voice services > auto attendant > Auto Attendant 1 > DigitMap
put '(Maaa)' (no quotes, the 'M' indicated a user defined digit map)
Vincent:
I was using this tutorial for my Obi202 to setup aa for use in an SMB environment.
Per above, when using an external number to dial (instead of obi to obi), the only extensions I've found to work are 201-209. All other numbers tried don't ring anything or will ring my ph. My digit map looks like this (our area code is 610):
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli)|<01:610XXXXXXX>|<02:610XXXXXXX>|<08:610XXXXXXX>)
Also for the outboundcallroute in aa1, I changed {0:ph,ph2} to {0:ph}. I have ph2 setup for fax and pressing "1" would ring both ph and ph2, having my fax machine answer.
Two questions I have:
1. For outboundcallroute in aa1, can I have something like {0:ph, 610XXXXXXX} or {0:ph,sp1} to dial both my ph and outbound phone?
2. Similarly, for the digitmap above, is it possible to ring both an external number and the obi ph as well? (e.g. - <08:610XXXXXXX, Msp1>)
azrobert:
1. The correct syntax is: {0:ph,sp1(610xxxxxxx)}
2. I'm a little confused on what you want.
You select 2 for make a new call then do you enter 2 or 3 digits?
I don't see a problem with your DigitMap for 01, 02 and 08.
When you enter 01 do you want to call a 610 number and ring the phone port?
Do you have the AA Primary Line set correctly?
You can do this:
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli)|01|02|08)
Then:
{01:ph,sp1(6101111111)},{02:ph,sp1(6102222222)},{08:ph,sp1(6103333333)}
1-9 and 10-99 are speed dials, so you can't use these with the above method.
If you want to use speed dials to call a number, define speed dial 1 as sp1(6101111111) then dial 1.
I don't think speed dials can ring the phone port and call a number.
Edit:
What is you Primary Line DigitMap?
What service provider are you using?
Do they accept 10 digit outbound numbers?
Vincent:
Thanks AZRobert for the hints. In terms of your questions:
My primary phone port for phone 1 DigitMap looks is the default:
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|##|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))
Service Provider is google voice.
They do accept 10 digit outbound numbers.
Initially with the tutorial above, I was trying to use 2 followed by 0,2-9# to dial out but for whatever reason it wasn't working (due to them being speed dials?). (Yes, I'm relatively new). I then switched to 2 followed by 00 and on up and found that only 01-09 work. 00 and 10 and above weren't working (again, following the tutorial above).
The solution you provided to ring sp1 and ph simultaneously will work perfectly. I'll give that a try. Where are speed dials defined in the expert config?
azrobert:
Speed Dials are updated from the Dashboard, not OBi Expert. It's found on the left column. There is only 1 set of speed dials used for all the OBi's added to your OBiTalk account.
00 is reserved. See Rule "<00:$1>" in the AA digit map. I believe this is obsolete and can be removed to make "00" work.
[1-9] and [1-9][0-9] are the rules to validate speed dials.
The digit map validate the dialed number.
Then if it's a speed dial it is processed.
Now the outbound route is processed.
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