OBi1062 force call transfer of inbound calls to use SP1 automatically
highpks:
Quote from: drgeoff on April 02, 2017, 07:08:52 am
Dial tone is generated by the phone.
Dully noted (I knew that!)
highpks:
Quote from: azrobert on April 02, 2017, 10:03:51 am
Please check some settings in OBi Expert
Go to:
IP Phone -> Line Keys
Under Key1 or Key2 are there any red ! next to any values?
If there are any, uncheck both boxes to the right and post the values.
Do you always transfer the calls to the same or a just a few different numbers?
For both Key1 and Key2, there are 3 each that have red !'s. All have values that are set from OBiTALK Settings (Service, Number, and Name). When both boxes are unchecked there are no values for any of them.
As for how many numbers will I transfer to? This is a new phone and I'm just setting it up to be useful, but mostly will transfer just to my cell phone. Maybe one or two others on occasion (business associates).
azrobert:
The red ! means the parm was modified, but the only parm different from default is Function. The default is Call Appearance.
I own an OBi1032. When I transfer a SP2 inbound call, the OutboundCallRoute will send it to SP1. I don't know why your 1062 is acting differently. I have Function set to Call Monitor and Service set to SPx. I tried transferring a call with your settings and default settings and they both send the call to SP1.
You can setup a Line or Programmable Key to transfer a call using SP1 to a specific number. A Programmable Key seems more logical to me.
IP Phone -> Programmable Keys -> Key x
Function: Transfer
Service: SP1
Number: 18005551212
When on an active call press Key x
The number you entered will be called using SP1
After the call is answered press Transfer Now
You can try defining a Key without a number. You will get a pop-up asking for a number. When I setup a Key for SP3 without a number, the service is ignored and the transfer uses SP1. You will have to try it with SP1 and see what happens.
Edit:
You can try using Blind Transfer for sending calls to your Cell. The call is immediately transferred, you don't have to press Transfer Now.
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