Suddenly not ringing to ObiHai phone and dial tone is a pulse
Tonya:
I've been using the ObiHai 200 for nearly a year now. Late last week it was intermittent, but today it's constant that when my google voice number rings, it doesn't ring the handset attached to the ObiHai anymore. Also, I noticed today that the dial tone is a pulse rather than a steady tone. It's the same tone as a regular dial tone, it just pulses. I've unplugged and re-plugged in my ObiHai and the "forward calls to Google Chat" box is clicked on my Google Voice account as it always is. I can make calls on the phone just fine. I can't figure out what changed and why it's doing this. I don't have any unheard voicemails on either my phone handset or in Google Voice. I can still get my phone calls on my cellphone but I need it to ring to the phone handset attached to the ObiHai for my assistant to answer when I'm with a patient. I just updated the firmware as well and it didn't resolve the problem. How do I fix this?
chester:
my obi stopped ringing today too >:(
Tonya:
I have toggled google chat box multiple times and have now uninstalled/reinstalled using this troubleshooter:
http://www.obihai.com/support/troubleshooting/sg/inc
Still nothing.
I'm also seeing several other recent forum posts where people are having the same problem. Did something just update/change in the software that is breaking phones? Did my Obihai box really just fail after less than 1 year of use?
Tonya:
Submitted a ticket, and after being told to do everything I had already done over again, they called me. I happened to again mention the pulsing dial tone (which I mentioned in my original ticket) and the tech immediately realized that somehow the "do not disturb" function had been activated. Apparently, you can do this by dialing *78. To turn off the "do not disturb" function, dial *79. So if anyone else has that same problem, that's how you fix it.
Beast:
Tonya, you are the best. So weird that happened all of a sudden. Thanks for the fix!
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