Ringer inop
NotNerdWnough:
OBi202, incoming call logs to GV and OBiStatus, found Google Chat fwd checked=>toggled=no change=>unchecked=no change, all linked phones unlinked, call rings to voicemail, voicemail logs to GV, no change after factory reset, not latest FW
NotNerdWnough:
More info:
Using POTS phone (not cordless/ battery operated). Same phone rings (normal ops) incoming calls on POTS/ land line.
Port Status
State On Hook
LoopCurrent 0 mA
VBAT 55 V (11.8 V)
TipRingVoltage 45 V
LastCallerInfo --
State Off Hook
LoopCurrent 20 mA
VBAT 15 V (11.7 V)
TipRingVoltage 6 V
No change in port status while incoming call ringing (i.e. while refreshing PHONE Port Status web page)
SteveInWA:
Quote from: NotNerdWnough on April 12, 2017, 03:54:10 pm
OBi202, incoming call logs to GV and OBiStatus, found Google Chat fwd checked=>toggled=no change=>unchecked=no change, all linked phones unlinked, call rings to voicemail, voicemail logs to GV, no change after factory reset, not latest FW
Blindly flailing around with different settings, without understanding what the settings do, is not going to fix your problem.
You need to have:
properly configured your OBi, using the OBiTALK web portal, to acces the correct Google account's Chat service,
andproperly configured your OBi to ring the desired phone port (phone 1 or phone 2) on an inbound call, and
plug the phone into the correct phone jack on the OBi.
Call your inbound Google Voice number from some other telephone number. You (on the phone making the call) should hear ringing. Your OBi has two phone LEDs; the LED for the appropriate phone port should be slowly blinking to indicate an inbound call ringing. You should hear the ringer on the telephone.
If this doesn't work, then what, exactly, happens?
NotNerdWnough:
Hi Steve in WA. Thanks for offering to help.
I followed your 'need-to-haves' and 'shoulds'. As caller I hear a ring tone as normal. OBi202 phones 1 and 2 LEDs are solid green and do not ever blink. Phone i port has phone that does not ring. Call goes to voicemail after five rings and logged by GV. I can hear voicemail okay.
Dialing *79 (to deselect DoNotDisturb) as suggested in another similar post makes no change in symptoms.
BTW, I was blindly following drgeoff's advice on an earlier similar post
http://www.obitalk.com/forum/index.php?topic=12606.msg81057#msg81057
I should have mentioned that...
SteveInWA:
The fact that the phone LEDs don't blink means that the OBi is not properly configured to use your Google Voice account.
I suggest starting over from scratch. Follow my detailed instructions, linked below. Note that the instructions were written for the "Legacy" version of the Google Voice website. Use the Legacy page to make the settings. Pay close attention to the Gmail address of the Google account being used when setting it up. If you are signed into Google account "A" but your Google Voice number is on account "B", then the device will set up, but it will be unable to receive calls, since is is authorized to the wrong account.
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
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