Can't get new Obi200 to work w/ GV and PhonePower

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karrun1:
I previously had an Obi 110 which I just replaced with the 200. So I added the device in my Obitalk dashboard. Everything looks good, but I can't get incoming calls to the phone connected to the Obi.Outbound calls work. I get a "Google subscriber is not available". I have PhonePower as my provider, and I am forwarding my GV number there, as I did previously. When I look up that error, I get advice to turn on Google Chat in my Google Voice account, which I am pretty sure does not exist anymore. Can anyone help me?

SteveInWA:
Hi:

Well, it could be one of several reasons.  You said you are forwarding your Google Voice number to a PhonePower number.  Call that PhonePower number directly, from some other phone number (like a mobile phone number or traditional land line number).  What happens?

The "Chat" option isn't needed in your scenario, because you want to instead forward inbound calls to PP, not to Chat.  FYI, the Chat setting is still available, in the "Legacy" Google Voice settings page.

Look at your OBi 200's settings on the OBiTALK dashboard.  Does it say that the Service Provider (SP1 -- SP4) that you are using with Google Voice is "Connected"?  If so, attempt to make an outbound call from that SP.  Does it work?  If so, does the called party see your Google Voice number as the caller ID, or do they see a blank field or "unknown caller"?

karrun1:
Thanks for your reply. When I try to call my PP number from my cell phone nothing happens. Not sure what that means.
Yes, the Obitalk dashboard say my google voice is connected. And when I call out, it does work, and shows the correct GV number in caller id.
I did see the Google Chat option under Legacy settings. Should I check that?

karrun1:
Hey, I did try checking Google Chat, and was able to receive a call. I have no idea why I have to do that, but it appears to be working now.

drgeoff:
Quote from: karrun1 on April 18, 2017, 03:49:00 am

Hey, I did try checking Google Chat, and was able to receive a call. I have no idea why I have to do that, but it appears to be working now.

You must tick Chat if you want incoming GV calls to come directly to your OBi. If you want them to come via Phonepower (perhaps for Caller Name) you should untick Chat and fix whatever is wrong between Phonepower and your OBi.

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