Persistent Telemarketers...
gary-gary:
Quote from: azrobert on April 19, 2017, 08:34:41 am
Auto Attendant Setup:
Voice Services -> Auto Attendant
Under Auto Attendant Prompts set the following.
Menu: %User1%
%User1% will point to custom prompt#1.
All Other Prompts set to: &pause()
&pause() is the equivalent of deleting the prompt.
Oops!
I just realized I made a mistake... I misinterpreted this as "All Other USER Prompts set to: &pause()"
-gary
restamp:
Currently I have a "friends and family" number which only allows the call to proceed if the caller-id is in my AsteriDex database. Otherwise, the caller gets to enjoy a set of fax tones. (This requires more than an OBi to accomplish. In my case, I have an Asterisk server in the mix.) I don't answer my "public" number -- the one I give out -- unless I happen to be by the phone and recognize the caller. (I figure someone legitimate will leave a message, although it occasionally gets interesting when someone who similarly doesn't want to leave their direct number trys to reach me.)
To be honest, I've toyed with the idea of routing the friends and family spam callers to a recording which starts off "911 - What's your emergency?" and then pauses a few seconds and hangs up, but I really don't get enough spammers on that number yet to make it worthwhile.
Taoman:
Quote from: gary-gary on April 19, 2017, 11:34:02 am
While I would like more configurability at times, the ability of GV to weed out the mass of telemarketing calls is something I really really like.
Speaking of which, I just saw this post in Google Voice support forum referenced by Android Police:
Quote
Spam callers beware!
To better protect you from unwanted calls, we’ve recently improved our spam filter for Google Voice. Using the same technology that powers spam protection in Pixel, Nexus, and Android One devices, we now catch 2x more spammers, receive 20% fewer spam reports from users, and identify 40% more calls correctly as spam than ever before.
https://productforums.google.com/forum/#!topic/voice/v5AzF8VpMes
azrobert:
The AA wasn't designed to do this and is limited on the modifications you can make. Here is the normal function:
The Welcome, Menu Title and Menu prompts are played. If there is no response the Menu prompt is played twice more. If there is still no response a zero is sent to the AA DigitMap where it is validated and then the zero is passed to the outbound route. If the outbound route detects a zero, it will route the call to the phone port.
This basic function can't be changed. The example I gave you, all the routing was removed from the outbound route which produced the message "No routes available" plus the SIT tone. I just tried changing the outbound route to "pp($$$$$$$$$)" without the quotes. This will send the call to the OBiTalk network to an invalid destination. I got a similar result with a different message. Same when I changed the DigitMap to "(A)", so the zero will fail to validate.
You can try moving the Custom prompt to the Welcome prompt and delete the Menu prompt. The Welcome prompt is played only once compared to 3 for the Menu prompt and might reduce the time by a few seconds.
Restamp gave me an idea. You can route a robo calls to a fax machine. If you do this and the fax is busy, the call will go to VM. 1-408-487-4700 is Frys' fax number. You can pick another fax number.
Voice Services -> SP1 Service -> X_InboundCallRoute:
{(MTelemarketers)|?:sp2(14084874700)},{ph}
Edit:
You can fork the call to 2 fax machine to reduce the chance of a busy. The 1st fax to answer will get the call.
{(MTelemarketers)|?:sp2(14084874700),sp1(...........)},{ph}
gary-gary:
Things seem to be working hit & miss...
I have configured both SP1 & SP2 per your example. My User Defined Digit Map contains the number of a telemarketer, along with my cell and several others temporarily to allow me to test things.
Using my cell, I call to SP2 and everything goes as expected... the OBi phone does not ring, I hear the SIT tone and then the "no service" message with its SIT tone. I can't test SP1 with my cell as it is forked with SP1 and would go immediately to the GV attendant.
So next I asked a friend to call me to test things. His calling number is placed in my DigitMap. From his perspective, both of the calls ring several times then go to GV voicemail. From my perspective, the OBi phone does not ring either time, but my cell rings with SP1.
I know both calls made it to my OBi110 as they show up in the call log, but neither one has the "Call Transferred" annotation in the log.
Call 6 04/19/2017 18:08:40
Terminal ID GoogleVoice2 AA1
Peer Name
Peer Number 1407.......
Direction Inbound Inbound
18:08:40 Ringing
18:08:40 Call Connected
18:08:55 End Call
Call 7 04/19/2017 18:07:06
Terminal ID GoogleVoice1 AA1
Peer Name
Peer Number 1407.......
Direction Inbound Inbound
18:07:06 Ringing
18:07:06 Call Connected
18:07:21 End Call
His calls were placed from a GV number. Suspecting something may be occurring as a result of it being a GV number, he tries again by calling from a magicjack number. This time SP1 operates as expected, but SP2 rings through to GV voicemail. I hear nothing from either my OBi phone or cell phone. Both calls show up in my log, and I can see where the SP1 call transferred.
Call 3 04/19/2017 18:24:53
Terminal ID GoogleVoice1 AA1
Peer Name
Peer Number 1407.......
Direction Inbound Inbound
18:24:53 Ringing
18:24:53 Call Connected
18:25:20 Call Transferred Transfer to Announcement1(1407.......), State=connected, Ref=60205
18:25:42 End Call
Call 4 04/19/2017 18:22:53
Terminal ID GoogleVoice2 AA1
Peer Name
Peer Number 1407.......
Direction Inbound Inbound
18:22:53 Ringing
18:22:53 Call Connected
18:23:08 End Call
This is getting curiouser and curiouser!
-gary
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