Unable To Check Google Voicemail/Google Talk Retirement 6/26
Steve56:
Before I'm sharply reminded of this being a support form for Obihai products, I figure it as good a place as any to mention it seeing as how several members have contacts within Google/Google Voice.
In the absence of message waiting indications that have ceased to function with the rollout of OAuth 2.0 and the retirement of traditional password/username logins for Google Voice on Obi devices, the only method through which your voicemails may be checked and listened to is by dialing your own Google Voice number from the phone in question. For example, your home phone number is 555-555-1212. Picking up your home phone and dialing 555-555-1212 will reach your Google Voice IVR system through which you can place a call or check your voicemails.
This simplistic method has been working without issue since Google Voice was unveiled.
With Hangouts becoming the de facto method for placing and receiving calls (thus rendering Google Chat "obsolete") and the full retirement of the "old" Google Chat (accessed through your Gmail inbox) in June, I've grown curious how this will impact those using Google Voice on Obi devices.
I also noticed something peculiar when using Google Hangouts: the ability to dial your own phone number to check your voicemail is seemingly nonfunctional. Attempts to call your Google Voice number from the same account it's registered to receives an error message of "Call failed to connect or disconnected because the number was unreachable."
I've tested this with two separate accounts with separate Google Voice numbers. Dialing using Hangouts through the Gmail inbox or the dedicated Hangouts website both return the same error when dialing your own phone number.
This worries me slightly, what with the retirement of Google Talk around the corner.
I'd welcome anyone sharing my finding with any contacts you might have at Google. The ability to quickly check your voicemail (and manage settings such as greetings or do not disturb) by dialing your phone number (using your GV account) was quite nice. I'd hate to see it become impossible to do so with the next iteration of Google Voice/Hangouts.
Have others noticed this behavior?
Taoman:
So I take it you don't believe SteveInWA's post? If anyone on this forum would know it would be him.
Quote from: SteveInWA
No impact.
Quote from: SteveInWA
...the Google Chat setting is/will be still there, for OBi users.
https://www.obitalk.com/forum/index.php?topic=12627.0
Also, don't you have a forwarding number (like your cell phone) set up in your GV account? You can get direct access to your GV voicemail from any of your forwarding numbers.
Personally, I just get any voicemails emailed to me. I am then able to listen to it or read a transcript of it.
Steve56:
I did use a forwarding number, but that was only to satisfy's Google's requirement of one before you could select a new number from them. Using another device to check is a solution but adds another step.
I've programmed a speed dial button on the phones (labelled voicemail) connected to the Obi202 in use that will dial the GV number. Checking voicemails this way is quite easy without the need of checking via email, etc. I can just come home after being out and dial my number.
Perhaps SteveInWA can forward this "feature request" to those in charge of Google Hangouts.
SteveInWA:
There is a whole lotta nothin' in that post. OBi devices have always used the Google Chat XMPP protocol to make calls. Chat was designed and intended to be used with a computer and a GUI. The assumption was, and still is, that the user can listen to their voicemail messages on the computer. That hasn't changed, and will not change. You cannot call into your own GV number from your GV number via the Chat/Talk/Hangouts GUIs to listen to messages. The same goes for Hangouts...same as before. There is no MWI, because again, Google Voice is intended to be used with a mobile or web GUI, and it was not designed to provide a signal to a hardware adapter (OBi).
There is no change to the Google Voice service as a result of shutting down the Google Talk application.
It's been clearly stated, many times: to listen to voicemail messages, do one of these things:
Log into your Google Voice account on a computer or a smartphone or tablet that runs the Google Voice mobile app.Call into your Google Voice number from an OBi device that is authorized to connect to the Google Chat service on the Google account that holds your GV number. *note, this method exposes a security vulnerability, as no VM PIN is needed to listen to messages via this method, again, because the OBi is "pretending" to be a Chat client, and it's assumed that the user is logged in with a user ID and password to a GUI.Call into your Google Voice number from a verified forwarding ("linked" in the new jargon) phone number and enter your PIN and #.Call into your Google Voice number from any other PSTN number, and enter one of your verified linked phone numbers along with your PIN and #.
Have GV email you a link to your message. Optionally, have GV text you when you have a message.
The easiest way to do this is to use a forwarding/linked phone number. Then, program a speed dial key on your telephone to call the GV number from that number. For example: GV on SP1, Callcentric/voip.ms/Anveo/Phonepower on SP2. Program a speed dial key: **2<1NPAyourGVnumber>
Bottom line: Google intends that Voice be used as a call forwarding and message management system. It is not simply a free phone line. There are specific legal and regulatory reasons for this. If you want something that works like a simple telephone service, then use a SIP ITSP instead.
Taoman:
Quote from: SteveInWA on May 02, 2017, 01:03:15 pm
You cannot call into your own GV number from your GV number via Chat to listen to messages.
I'm confused by this statement. I realize this is true when dialing your GV number from any lines that are spoofing your GV number. But it certainly is possible when dialing your GV number from your OBi connected phone that is configured as a Google Voice trunk. It also works when dialing my GV number outbound through the Simonics GV gateway.
Perhaps I am misunderstanding you?
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