can not add device
azrobert:
Quote from: richard203 on May 04, 2017, 11:30:19 am
I did not get the dial tone just the busy tone when calling the **9222222
You should always get dial tone, even when the OBi200 is disconnected from the router. If you are sure the phone and cable are good then you have a defective product and should request a replacement.
You can try a factory reset, but I doubt it will help.
Disconnect the OBi200 from your router.
There is a reset button access hole on the bottom of the OBi200.
It's different than the vent holes.
Press and hold the reset button with a paper clip until the OBi200 starts to reboot.
The lights will start flashing.
richard203:
I disconnect the obi200 from the router and tested like you say, I got the dial tone but when I plug the Ethernet cable back in I got the busy tone.
azrobert:
Try a different Ethernet cable.
richard203:
Quote from: azrobert on May 04, 2017, 07:48:10 pm
Try a different Ethernet cable.
tried using diff cable same busy tone.
drgeoff:
Have you done a factory reset? If yes, proceed.
Unplug the ethernet cable. Ensure the phone is plugged in directly to the OBi - not through house wiring, not through a fax machine etc. And the phone must tone dial.
Take the phone off-hook and listen. Do you hear dial tone?
Dial ***1. Do you hear a voice? (It is generated inside the OBi.)
If your answer to any of the last two questions is 'no', then either the OBi or the phone is defective.
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