Plantronics Headset with 1062
super:
I purchased a Plantronics HW251 headset with Plantronics U10P-S adapter cable for the Obi 1062 RJ9 headset connector. There is no microphone output from the headset at any gain setting on the phone, so I'm stuck. The earphone works properly. I called Plantronics and verified that this headset/cable are correct for the Obihai 1062.
Has anyone else successfully used an H-series Plantronics headset with the 1032 or 1062? What adapter cable did you use? Thanks for any help.
SteveInWA:
Hi:
I recommend that you contact Obihai directly for support with this issue, since they've tested various headsets and may be able to tell you what works and what doesn't work.
Aside from that, you might have been misinformed; I think that headset requires a Plantronics M22 amplifier between the headset and the phone.
super:
Thanks Steve, I may have it figured out.
Obihai has a list of recommended headsets: https://www.obitalk.com/info/faq/obi-ip-phone/obi-phone-headsets
My headset/cable is there for "OBi Phone HW v1.3 and below"
But my 1062 is HW Version 1.4, so my H-series headset requires a Plantronics A10 cable, not the U10P-S cable.
I ordered that cable and will try it and report back.
The M22 amp isn't required since a mic amp is built into the Obi1000 series phones.
SteveInWA:
Yah, when I looked at the Plantronics website earlier, I saw that there were two, very similar cables, with ambiguous explanations about which to use in which situation. Glad you figured it out. When you get the replacement cable, there are settings on the OBiTALK web portal, in "Expert configuration" mode, that allow you to adjust the volume, and to select the default thing to use for calls (headset vs. handset). Note that settings are in a very illogical place ("User Settings --> User Preferences"), vs. where I'd expect to find them, in the "IP Phone" section.
I'm using a Jabra headset with EHS, but you'll use the same settings to tweak your headset's audio. Also note that there are three different sections of headset settings; "Headset", which is the modular RJ-9 jack you are using, and "Headset35mm", which controls the round jack on the side of the phone, and "HeadsetBT" for Bluetooth headsets.
super:
Just an update, received the A10 cable today and it is the correct cable, not the Plantronics U10P-S cable. I was given the wrong information from Amazon, Plantronics, and headsetplus.com. Obihai FAQ page is correct for my HW version.
Now the question is should I keep the Plantronics headset? A $15 Panasonic headset using the 3.5mm connector sounds every bit as good as the $75 Plantronics headset/cable.
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