Google Outbound Not Working After Years
Michael_Reeder:
Hi All,
I have attempted to find this answer on the forum - did not see exactly what's happening with me posted.
I have an Obi202. I have Future-Nine working on line 1, Concentric working fine on line 3.
I have Google Voice on line 2 and it had been working fine for a few years.
I have rebooted the Obi device and its up-to-date.
Some weeks (?) ago I stopped being able to place outgoing calls on Google Voice line 2. The phone rings once or twice, and then I get a hang-up and a dial tone.
Incoming calls work fine I think - at least from my Verizon cell phone and from Concentric. (GV does not ring when placed from Future-Nine, but F9 is a bit spotty sometimes - different issue. I can reach GV voicemail.)
Oddly - I *CAN* call my Verizon cell phone without a problem. Today I tried another Verizon cell phone, a few VoIP phone numbers, and other phone numbers for computer voice mail and fax -- nothing works but my cell phone on outbound calls! :o
I should mention that my Internet connection is T-Mobile. There have been a few threads elsewhere on T-Mobile/GV issues lately from Android smart phones. Not sure if this is relevant.
??? ??? ???
Thanks,
Michael
Michael_Reeder:
Okay - so I actually have this Google Voice number on 3 devices:
#1: Obi202 at office location #1: T-Mobile Broadband Internet
#2: Obi100 at home: Comcast Cable Internet
#3: Obi202 at office location #2: T-Mobile Broadband Internet
Until recently it had been behaving everywhere for months.
I tested the #2 Obi100 Google Voice service at home over Comcast July 5th evening. *SAME PROBLEM*. So I do not think T-Mobile has anything to do with this. We are back to looking at Obi and Google Voice for the answers.
Today 7/7/17 I tested #3 Obi202 with Google Voice and it *IS WORKING*.
Hmmm... So an Obi202 and an Obi100 stopped working, but one of my three devices is still working...
So now I'll have to test at #2 home and #1 office again and see if the problem has cleared up everywhere...
-- Michael
Michael_Reeder:
Back at office location one (#1) today - Google Voice still not working. Still rings and then gets a hang-up and dial-tone. :-\
Recalled that there is the Obitalk network... so I called into my Obi202 unit at office two (#3 in message above) and called out through Google Voice - again no problem.
So, simultaneously, I have #1 Obi202 not working with Google Voice and #3 Obi202 working fine with Google Voice. Both have worked for a few years and both are on the same Internet service provider.
As far as I know I had changed nothing...
I just tried deleting and reconfiguring the Google Voice service on the offending unit - this seemed successful and once again it lists as "connected" in the control panel... But no luck with it actually working.
Just experimented to see if maybe Google Voice is now only allowing one Obi to connect to the same account (my home Obi unit is offline today). Deleted #3 office location two and rebooted #1 office location one. This did not help. Reconfigured #3 office location two to utilize Google Voice again - this restored #3 Obi202 to working correctly. #1 Obi202 remains non-functional.
:'(
- Michael
sjmyst:
Hi Michael,
I also have an OBi202 that stopped working over the last few days (3 or 4?).
I also use Google Voice and did not change anything.
Here is some stuff I did on another thread:
https://www.obitalk.com/forum/index.php?topic=12802.0
Maybe you can look at the two places I'm seeing "Authentication errors" on the OBi202 web page and the OBiTalk device configuration and see if you are seeing similar errors?
Since you have two OBI202s, one that is working and another that isn't I was wondering what firmware you might be on. If your broken OBi202 and my broken OBi202 are on the same firmware or same hardware, that might be a clue.
For my OBi202, I can see my firmware/hardware by entering the IP address of my OBi202 on my home network into a browser. I think you have to log in. You might have to set up a password or something if you haven't done this before. I can't remember how that works the first time.
Anyway, once logged into your OBi202's home page, click on the "Status->System Status" on the left panel and scroll down to the "Product Information" section. Under there I see the following for my OBi202:
HardwareVersion 1.4
SoftwareVersion 3.1.1 (Build: 5679EX)
What does your broken OBi202 say for those values?
Regards,
sjmyst
Michael_Reeder:
Hi sjmyst:
We can also obtain this info from the expert configuration area of the obi dashboard account without logging into the individual routers.
The information for my broken #1 Obi202 is:
HardwareVersion 1.4
SoftwareVersion 3.1.1 (Build: 5463EX)
The information for my working #3 Obi202 is:
HardwareVersion 1.4 help
SoftwareVersion 3.1.1 (Build: 5463EX)
Yup - They are the same. ???
While we are at it, here's the info for my broken #2 Obi100 at home:
HardwareVersion 3.4
SoftwareVersion 1.3.0 (Build: 2886)
I'll go look at your other thread and see what else I can try.
Thank you for your help.
-- Michael
Navigation
[0] Message Index
[#] Next page