Obi over HughesNet
retasker:
Has anyone gotten the Obi100 to work over Hughesnet?
We have just moved to where we can only get satellite internet (via HughesNet). We have had an OBI100 using Google voice for several years and it has worked flawlessly (using cable internet in several households). However, I have been unable to get it to work with Hughesnet.
It is not that the voice quality is not great as some have mentioned might be the case.
I just cannot get it to work over the internet at all. The green power light is on and I can access and configure it via my computer and my wireless LAN. But it will not connect to the internet as far as I can tell. When I try to set up Google voice, as I have for the other three places we have lived, it ends saying it is offline. If I go to the advanced configuration in ObiTalk it also says the device is offline.
Is there a solution to getting this or another Obi product to work with HughesNet.
Thanks, Dick Tasker
SteveInWA:
Hi Dick:
Some people have reported success with certain satellite ISPs, but there has been so much change in that industry's technology over the past decade that is is hard to give a blanket answer.
I did some reading over on HughesNet's website. Are you using their new "Gen5" service? One of the problems with sat internet is that they do data compression and caching to reduce the amount of traffic that has to go back and forth to the satellite. Between that, and the 45,000 mile round trip, latency can be over 500ms, and the amount of jitter can be unacceptable.
That said, I would expect it to at least connect to the internet. You may be confusing the device itself being online or offline vs. Google Voice working.
Log onto your OBiTALK web portal. Is there a green dot next to your OBi, indicating that it is online and communicating with the OBiTALK infrastructure?
retasker:
I am aware that the latency may be unacceptable. We only want the phone for occasional use - we pretty much didn't use it at our previous houses.
I looked at my web portal once again and can confirm that there is no green dot - just a gray one.
I have attached a screen shot of same. As you can see there is no green dot and Google voice is offline.
Further, if I click on the advanced configuration "gear" it comes up with the correct device info, but anything I try to do comes up with "Cannot retrieve requested information from : device is not online. "
I am wondering if the HughesNet system is blocking something that the Obi needs to function.
Thanks for the response!
Dick Tasker
SteveInWA:
So, the device itself is offline, which has to be diagnosed before even thinking about Google Voice.
Pick up the phone and key in ***1. It should read back its IP address. If it doesn't, you have a LAN issue. If it does, then enter that address in a web browser, and sign into your OBi. The default user ID and password are both admin.
Can you get that far? If so, look at Status-->System Status, and confirm that it got a DNS address, and scroll down to the bottom of the page. What does it say in the OBiTALK Service Status?
Did you previously follow instructions someone posted on this or another forum to disable anything OBiTALK-related on your device?
If the device gets an IP address, but OBiTALK service is dead, you may want to try a factory restore on the device. First, delete it completely off of your OBiTALK dashboard. Then, pick up the phone and key in ***8 then 1 to factory reset it, and give it plenty of time to reset. Then, pick up the phone and key in **9 222 222 222 and listen to determine if you hear the "Welcome to OBiTALK..." prompt?
retasker:
I can see and configure the Obi100 from my computer on the same LAN (computer wireless, Obi100 plugged in).
Didn't disable anything or follow anyone's instructions. Didn't have to any other time - everything worked fine.
Have to pause troubleshooting for now. Be back later or tomorrow morning.
Thanks, I will try the things you suggest then.
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