ANVEO VOIP not working after upgrade router from AC66 to AC3100
simsin:
Hi guys,
I hope one of the pros here can give me a hand with my issue.
I recently changed routers from an ASUS AC66U TO ASUS AC3100
I flashed both routers to a recent version of MERLIN
My Obihai 200 device has been setup with Anveo VOIP provider for a long time now, eveything was working great with the AC66.
When i reconnected my devices, everything is working except my VOIP
On the obi200 i have 2 SIP Anveo (primary) and google voice (secondary)
The google voice works, I am able to receive and make calls.
The Anveo doesnt allow to receive or make calls.
Someone mentioned i should disable "SIP passthrough" which i tried and to this seemed to work briefly as the 3rd light on the obi200 started flashing and i was able to make and receive calls with 1-way audio.
The connection to the ANVEO server cant be registered again.
Im not sure what I can do to test what the problem is.
When i connect to the obi200 i get the following:
Register Failed: No Response From Server (server=67.212.84.21:5010; retrying)
is there something i can try to see where the issue is coming from?
sorry for the wall of text thanks for the help!
azrobert:
People have reported strange behavior when SIP ALG is enabled on their router, so disable it if enabled. I recently discovered parm X_DetectALG. I don't know if enabling this setting with ALG enabled on the router will fix problem.
Service Providers -> ITSP Profile ? SIP > X_DetectALG: Checked
Taoman:
Specifically, what version of Merlin are you running? Is it the same version you were running on the 66U?
I'm running 380.66_6 (380.67_0 was released today) on an 86U and my OBi200 registers to Anveo just fine.
The whole NAT SIP passthrough subject is a convoluted one with Asus routers. At one point they completely reversed the meaning of "disabled." Suggest you read the URL below plus the thread referenced in post #3. RMerlin (Eric) is currently suggesting running SIP Passthrough as "Enabled + NAT helper" which I'm doing and I'm not experiencing any VoIP issues.
https://www.snbforums.com/threads/asus-rt-n66u-sip-nat-passthrough-disable-enable.33218/
Do you have a softphone you can try to register to Anveo with? If not, I would suggest downloading Phonerlite on your PC and trying that. It would be a good troubleshooting step to know if a softphone could register to Anveo thru the same router.
Hopefully, WelshPaul will see this and chime in. He is very knowledgeable on Asus routers running Merlin.
Edit: So I'm confused after reading this. So it worked for awhile on your ac3100 and now it doesn't?
https://www.dslreports.com/forum/r31396776-Anveo-Obi200-device-unable-to-register-with-Anveo-after-new-router-inst
simsin:
it seemed to work when i disabled "SIP passthrough" however it was only one way audio.
Then the light on the 3rd light on the obi200 stopped lighting up.
i tried to reboot and only the first 2 lights were solid the third wasnt green anylonger.
Basically i plug the ac66 it works perfectly.
I plug the ac3100 everything works.. (including googlevoice on the same obi200) but the anveo doesnt.
I really want to switch to the ac3100 and stop using the ac66 so if someone can help get this fixed i would be glad to paypal a $10 for a celibratory beer! :)
i can do any test needed... unforunately i am not very good with networking but i will do whatever you guys suggest!
SteveInWA:
Quote from: simsin on July 16, 2017, 08:22:42 pm
it seemed to work when i disabled "SIP passthrough" however it was only one way audio.
Then the light on the 3rd light on the obi200 stopped lighting up.
i tried to reboot and only the first 2 lights were solid the third wasnt green anylonger.
Basically i plug the ac66 it works perfectly.
I plug the ac3100 everything works.. (including googlevoice on the same obi200) but the anveo doesnt.
I really want to switch to the ac3100 and stop using the ac66 so if someone can help get this fixed i would be glad to paypal a $10 for a celibratory beer! :)
i can do any test needed... unforunately i am not very good with networking but i will do whatever you guys suggest!
I can't solve your problem, but I can tell you that your post quoted above is a pretty clear indication that your problem is caused by the router's SIP ALG (Application Layer Gateway) setting being turned on, using whatever strange jargon they are using to describe that function. The two clues are:
"it seemed to work when i disabled "SIP passthrough" however it was only one way audio." One-way audio is the classic SIP ALG-caused problem. Whatever they mean by "SIP pasthrough" will need to be investigated. Most other routers have, or at least used to have, a "SIP ALG" setting. Turning OFF SIP ALG solves the problem."I plug the ac3100 everything works.. (including googlevoice on the same obi200) but the anveo doesnt." Google Voice doesn't use SIP, so it is not impacted by this setting.
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