ANVEO VOIP not working after upgrade router from AC66 to AC3100
Webslinger:
Quote from: simsin on July 17, 2017, 01:22:08 pm
Yes - basically i use router to setup a PPPOE and tell it to use VLAN35. This way I avoid using the Bell modem completely.
Yeah, that's not how I would go about testing to make sure things work. Use the modem and do PPoE login in the router. Make sure that works first, and if that does work, then you're getting into NAT issues when using VLAN, NAT Acceleration, and potential router firmware bugs.
These posts from Sodibinder are related: http://forums.redflagdeals.com/please-sticky-how-bypass-bell-hub-use-your-own-router-1993629/2/#p26771733 and http://forums.redflagdeals.com/please-sticky-how-bypass-bell-hub-use-your-own-router-1993629/2/#p26785688.
Quote
But the weird thing is... I have this exact same setup on the AC66 and that setup doesnt cause any issues with ANVEO.
It wouldn't be weird if NAT acceleration was effectively off in your RT-AC66U: https://www.snbforums.com/threads/no-hw-acceleration-on-rt-ac66u-after-asuswrt-merlin-374-43-install.17807/#post-124667
Otherwise, I'm not sure.
Webslinger:
https://www.snbforums.com/threads/voip-ms.31456/page-4
Read through that entire thread, but I would ignore any advice about port forwarding, unless you want to introduce security risks. The problem is related to using VLAN in the Asus router.
Kronyx's issue is exactly the same as yours: https://www.snbforums.com/threads/voip-ms.31456/page-2#post-250323.
I almost guarantee you will have no issues when using the Bell modem and doing PPoE login with the router. Keep SIP Passthrough set to "Enabled + NAT helper" when doing that.
You can try disabling NAT Acceleration as I mentioned earlier if you don't want to use the Bell modem.
You can also try switching SIP Passthrough to "enabled" if the stuff I posted in my first reply doesn't help, but I wouldn't hold my breath (I don't think you're using UDP 5060 for anything if you followed my posts): https://www.snbforums.com/threads/voip-ms.31456/page-4#post-252999.
Bottom line is that your issue is related to using this setup: http://blog.ngpixel.com/post/104449747538/how-to-bypass-bell-fibe-hub-and-use-your-own-router.
simsin:
Quote from: Webslinger on July 17, 2017, 07:17:09 am
Quote from: Taoman on July 16, 2017, 01:25:09 pm
The whole NAT SIP passthrough subject is a convoluted one with Asus routers. At one point they completely reversed the meaning of "disabled." Suggest you read the URL below plus the thread referenced in post #3. RMerlin (Eric) is currently suggesting running SIP Passthrough as "Enabled + NAT helper" which I'm doing and I'm not experiencing any VoIP issues.
Yes, SIP Passthrough should be set to "Enabled + NAT helper" with Asus Merlin. I have an RT-AC3200, and it works fine with all of my SIP services, including Anveo. RT-AC68U also works fine with SIP Passthrough set to "Enabled + NAT helper". Asuswrt-Merlin version 380.67_0 is being used.
I question whether a modem/router combo or gateway provided by the ISP is not being used in bridge mode. Ensure that it is in bridge mode in order to bypass its, potentially hidden, SIP ALG function. Also reboot devices in the following order: modem-->router (wait for Wi-Fi SSiDs to start populating)-->ATA.
Quote from: simsin
The connection to the ANVEO server cant be registered again.
That could be due to a UDP timeout issue or corrupted NAT connection.
Quote
Register Failed: No Response From Server (server=67.212.84.21)
Using sip.ca.anveo.com
1. In your Obihai ATA or at Obitalk.com (depending on which you use to configure your ATA), Navigate to Voice Services-->SP(Anveo) Service-->X_UserAgentPort
Change X_UserAgentPort to a random port number between 30000 and 65535.
2. Satisfy the following conditions (thanks to Mango):
UDP Unreplied Timeout (in your router) < X_KeepAliveExpires (in your ATA) < UDP Assured Timeout (in your router) < RegisterRetryInterval (in your ATA)
“<“ means less than
UDP Unreplied Timeout and UDP Assured Timeout settings are found under Tools-->Other settings in Asuswrt-Merlin (in your router).
X_KeepAliveExpires is found under Voice Services-->SP(Anveo) Service-->X_KeepAliveExpires (ATA)
RegisterRetryInterval is found under Service Providers-->ITSP Profile (Anveo)-->SIP-->RegisterRetryInterval (ATA)
3. In your router, change SIP Passthrough to "Enabled + NAT helper"
4. Ensure whatever modem/router combo or gateway your ISP gave you is in bridge mode. If you don't know how to enable bridge mode, contact your ISP.
5. After making appropriate changes, save settings, and then reboot devices in the following order: modem-->router (wait for Wi-Fi SSiDs to start populating)-->ATA. Rebooting devices in this specific order should not be necessary if you did #2 properly.
Ok I wasnt able to do all the testing I would have liked yesterday - didnt test with modem connected to router and routerdoing the PPPOE (will be continuing on it tonight)
I did proceed with the instructions you wrote, however seems the same issue is still present.
Just to confirm i understood correctly:
UDP Unreplied Timeout (30) < X_KeepAliveExpires (60) < UDP Assured Timeout (120) < RegisterRetryInterval (240)
Using these values for each field would be good, right?
Webslinger:
Quote from: simsin on July 18, 2017, 12:49:46 pm
Just to confirm i understood correctly:
UDP Unreplied Timeout (30) < X_KeepAliveExpires (60) < UDP Assured Timeout (120) < RegisterRetryInterval (240)
Using these values for each field would be good, right?
Yeah, frankly none of that matters for your specific VLAN issue.
I'm almost positive your issue is with VLAN. So, refer to everything after and including this post that I wrote instead:
https://www.obitalk.com/forum/index.php?topic=12822.msg82299#msg82299
When you're posting about your issue elsewhere, you should make it extremely clear that you're using this setup (since it's the root of the problem):
http://blog.ngpixel.com/post/104449747538/how-to-bypass-bell-fibe-hub-and-use-your-own-router. I'm referring to this post: https://www.snbforums.com/threads/voip-not-working-after-upgrade-from-ac66-to-ac3100-both-merlin.40189/#post-335850.
My theory is
BELL ONT (Bell optical network terminal) + Asus router VLAN setup + Asus router NAT Acceleration = SIP problems.
Regardless, it's an issue that's specific to VLAN. I'm not using DSL or Bell, and, consequently, I have no way of troubleshooting this issue.
I know this works (disable VLAN):
BELL Home Hub/gateway (in bridge mode) + Asuswrt-Merlin router (doing PPoE login and with SIP Passthrough set as "Enabled + NAT helper") + properly configured Obihai ATA = no problems
You could try BELL ONT (Bell optical network terminal) + Asus VLAN (test with SIP Passthrough set as "Enabled + NAT helper" and then, if that doesn't work, test with SIP Passthrough set to "Enabled") - Asus NAT Acceleration (disable it in the router)
simsin:
Webslinger you were right.
It seems it was the damned VLAN with the ac3100.
I wish I could eliminate the modem and have the same configuration as with the AC66 (hate having an extra device in the setup)
BUT i'm glad i can finally use the AC3100! its such an upgrade to my AC66.
Honestly thanks again for all the help and for the guidance in my VOIP decisions.
I couldn't be happier with the setup and im glad i ditched the POTS.
The combination of FTTH setup with VOIP is divine!
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