ANVEO VOIP not working after upgrade router from AC66 to AC3100
Webslinger:
Quote from: Taoman on July 16, 2017, 01:25:09 pm
The whole NAT SIP passthrough subject is a convoluted one with Asus routers. At one point they completely reversed the meaning of "disabled." Suggest you read the URL below plus the thread referenced in post #3. RMerlin (Eric) is currently suggesting running SIP Passthrough as "Enabled + NAT helper" which I'm doing and I'm not experiencing any VoIP issues.
Yes, SIP Passthrough should be set to "Enabled + NAT helper" with Asus Merlin. I have an RT-AC3200, and it works fine with all of my SIP services, including Anveo. RT-AC68U also works fine with SIP Passthrough set to "Enabled + NAT helper". Asuswrt-Merlin version 380.67_0 is being used.
I question whether a modem/router combo or gateway provided by the ISP is not being used in bridge mode. Ensure that it is in bridge mode in order to bypass its, potentially hidden, SIP ALG function. Also reboot devices in the following order: modem-->router (wait for Wi-Fi SSiDs to start populating)-->ATA.
Quote from: simsin
The connection to the ANVEO server cant be registered again.
That could be due to a UDP timeout issue or corrupted NAT connection.
Quote
Register Failed: No Response From Server (server=67.212.84.21)
Using sip.ca.anveo.com
1. In your Obihai ATA or at Obitalk.com (depending on which you use to configure your ATA), Navigate to Voice Services-->SP(Anveo) Service-->X_UserAgentPort
Change X_UserAgentPort to a random port number between 30000 and 65535.
2. Satisfy the following conditions (thanks to Mango):
UDP Unreplied Timeout (in your router) < X_KeepAliveExpires (in your ATA) < UDP Assured Timeout (in your router) < RegisterRetryInterval (in your ATA)
“<“ means less than
UDP Unreplied Timeout and UDP Assured Timeout settings are found under Tools-->Other settings in Asuswrt-Merlin (in your router).
X_KeepAliveExpires is found under Voice Services-->SP(Anveo) Service-->X_KeepAliveExpires (ATA)
RegisterRetryInterval is found under Service Providers-->ITSP Profile (Anveo)-->SIP-->RegisterRetryInterval (ATA)
3. In your router, change SIP Passthrough to "Enabled + NAT helper"
4. Ensure whatever modem/router combo or gateway your ISP gave you is in bridge mode. If you don't know how to enable bridge mode, contact your ISP.
5. After making appropriate changes, save settings, and then reboot devices in the following order: modem-->router (wait for Wi-Fi SSiDs to start populating)-->ATA. Rebooting devices in this specific order should not be necessary if you did #2 properly.
Taoman:
Quote from: simsin on July 16, 2017, 08:22:42 pm
i can do any test needed... unforunately i am not very good with networking but i will do whatever you guys suggest!
My suggestion is to carefully follow Webslinger's directions exactly as written.
Webslinger:
Quote from: Taoman on July 17, 2017, 08:15:56 am
My suggestion is to carefully follow Webslinger's directions exactly as written.
This may be completely unrelated, but I was just looking at this error again:
"Register Failed: No Response From Server (server=67.212.84.21:5010; retrying)"
Okay, so that's the Canadian Anveo SIP server.
Isn't 5010 for TCP? And isn't TCP only a premium subscription option with Anveo?
I'm wondering if UDP for Proxyservertransport and 5060 for Proxyserverport shouldn't be used instead?
You folks would know better than I do because I'm not on a special paid plan with Anveo.
http://www.anveo.com/service.asp
Look under SIP TCP.
I don't know if simsin is on a paid plan.
Presumably if the only thing that changed is the router, then what I'm asking here doesn't matter.
Taoman:
Quote from: Webslinger on July 17, 2017, 08:52:08 am
Isn't 5010 for TCP?
No.
Quote from: Webslinger
And isn't TCP only a premium subscription option with Anveo?
Yes.
Quote from: Webslinger
I'm wondering if UDP for Proxyservertransport and 5060 for Proxyserverport shouldn't be used instead?
Won't work. Has to be 5010.
Webslinger:
Quote from: Taoman on July 17, 2017, 09:02:29 am
Quote from: Webslinger on July 17, 2017, 08:52:08 am
Isn't 5010 for TCP?
No.
Quote from: Webslinger
And isn't TCP only a premium subscription option with Anveo?
Yes.
Quote from: Webslinger
I'm wondering if UDP for Proxyservertransport and 5060 for Proxyserverport shouldn't be used instead?
Won't work. Has to be 5010.
Okay, thank you. This post was confusing:
http://www.dslreports.com/forum/r28323978-
Proxyserverport appears to default to 5060 in that screenshot using Obitalk's preconfigured Anveo settings.
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