Issues With Obihai and Phone Power After a Power Outage

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Taoman:
Quote from: lostinqueens on July 25, 2017, 12:22:58 pm

Wow! This worked perfectly. Thank you! I've reached out to PP many times on this issue and I never received this suggestion. Thank you!
This is because you're dealing with 1st tier support personnel that are nothing more than script readers. And unfortunately you have to make quite a fuss before they'll elevate the call to someone who actually knows something.

Quote from: lostinqueens

Is there a setting that I can change that would effectively perform your suggested course of action without having to disable the service and then re-enable it?

Somewhere on their portal is an informational box that talks about registration interval. I no longer have an account so I can't see/remember it. But I know PhonePower requires an exceptionally long registration interval. I think it needs to be between 1 and 4 hours.
Found this on the web pertaining to PhonePower:
Quote

Registration intervals are recommended at 4 hours and can be no less than 1 hour. For example, if using ZoiPer, which registers 10% faster than the defined interval, it is important to modify registration expiry values or service could become completely disrupted.

I would probably bump up your RegistrationPeriod and your RegisterExpires settings but I'm not sure that will fix the issue.

PP's servers take a very long time to realize a client endpoint has lost connection/registration. If something goes bonkers and your client registers successfully but then loses the connection 4 times in a row then you've reached your max simultaneous registrations as far as PP's servers are concerned. At that point your only choices are wait until they timeout or call PP support and demand they manually remove the orphaned registration entries from their servers. I had to do that once. I had to raise holy hell but once I got to the right guy he knew exactly what to do and it was fixed in 30 seconds. Then I could immediately register again.

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