OBI 200 continued busy signal for incoming calls
drgeoff:
Quote from: nakosan on July 27, 2017, 11:56:23 am
I connected phone cord between phone and router.
Do you really mean that? If yes, please give the brands and model numbers of the phone and the router.
SteveInWA:
The OBi device has three connections:
Plug the power adapter's cord into the power jack.
Plug the Ethernet cable from your router into the Ethernet jack on the OBi.
Plug one end of a telephone cord into the OBi's telephone jack, and plug the other end into your cordless phone's base station.
For now, do not plug anything into your house's telephone wiring in the wall.
Call your Google Voice number from some phone number other than your Google Voice number. Do not use Google Voice to make the test call. What happens?
nakosan:
Steve, thank you for your continued help. I followed directions as you instructed. No longer have OBI connected into wall outlet as you said I should not do.
I am able to place calls from my google voice from a cell phone to my OBI, that call comes through. The problem is when I call the number that was ported to google voice (an old landline number). That is when I get the continued busy signal. OBI tech help configured and registered with voip.ms and also made the changes on the OBI dashboard. However something still must be configured wrong as I still get a busy signal. The old landline number always worked with the OBI 110. I am at a loss as I know about technology, but not the configuration or settings I am still working on.
SteveInWA:
Ok, so this sounds like a configuration error with your Google Voice account. I don't understand how you are also using voip.ms. Do you have an inbound phone number from voip.ms? If so, does it work? Let's look at your Google Voice settings.
Please log into your Google Voice account from a laptop or desktop computer, not from a mobile phone or tablet, and then take a screenshot of this entire page: https://www.google.com/voice/redirection/voice#phones
If you need help learning how to take a screenshot, see these instructions: http://www.take-a-screenshot.org/
Obscure (cover up/black out) the first six digits of all phone numbers, leaving the last four digits exposed. Obscure any email addresses, too. You can use any basic image or photo editing program, such as MS Paint, to cover up the private fields.
Click the "+ Additional Options..." link to attach the image.
Thanks.
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