What does "There is no call route available to complete your call" mean?

[ftarz]

I'm new to the Obi and trying to migrate from an Asterisk box to an Obi202. I have GV and ms.voip set-up on the Obi202. Now I want to move my junction networks service over to the Obi202.

This means going from IAX on the Asterisk box to SIP on the Obi202. I added the account details as the third service provider and the Obi dashboard says that I've successfully registered. But when I try to make a call using **3 and the number, I get a reorder tone followed by "There is call route available to complete your call". GV and ms.voip work just fine.

Can anyone point me towards what's wrong here? What do I need to change?

Thanks.

Frank

[Taoman]

So you have successfully registered on SP3? Do inbound calls work on SP3?

Which phone port are you trying this on? Phone1 or Phone2?

Whichever one you're using, post the DigitMap and OutboundCallRoute for that phone port.

Physical Interfaces-->Phone X-->Phone Port

PS. Just curious why you're giving up Asterisk?

[ftarz]

Yes, I can get the Obi202 to successfully register with Onsip. The Onsip web page says:
SIP Registration
Contact:   sip:XXXXX@24.40.205.XXX:5082
NAT Address:   24.40.205.XXX:5082
Expires:   2017-08-20T22:14:26+00:00
Last Modified:   2017-08-20T22:13:26+00:00
User Agent:   OBIHAI/OBi202-3.1.1.5695

I can also put the same login credentials into a softphone and make and receive calls without issues.

I'm trying this on Phone 1 as I've got a Brother MFC-J4710DW all-in-one fax machine plugged into Phone 2.

When I try to dial using Onsip with **3 and a telephone number I'm told that there's no call route available to complete your call.  When I try calling the DID of the Onsip account using GV I hear 5 rings and then a dial tone. If I try to call the DID using ms.voip (SP2)  I hear "The number you have dialed **2 1-XXX-XXX-XXX was rejected by the service provider. Reason was 404."  All the time Onsip says I'm registered. calling the DID from another phone just gives a busy signal.

The DigitMap for SP3: (1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.) This is the default from the Obi

The DigitMap for Phone 1: ([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|##|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))

The OutboundCallRoute for Phone 1: {([1­9]x?*(Mpli) ):pp},{(<#:>):li},{(<911:14242798234>):sp1},{(<922:14242798235>):sp1} {**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli) ):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

I did observe some interesting behavior of the www.obitalk.com webpage using Chrome (60.0.3112.101) on Win10. The service provider proxy server and password would not stay. Each time the SP3 page came up these fields would be empty and the Onsip registrtation would expire after 60 seconds and not be reregistered. Moving to a Linux box made all that go away.

I've also noticed that if I point a browser directly to the Obi202 wepage I always see a yellow triangle with Reboot Required in the upper right-hand corner no matter what I do. Is this an undocumented feature?

Frank

[ianobi]

Your Obi is telling you the truth. You have no OutboundCallRoute for sp3. Add it here (shown in bold):

The OutboundCallRoute for Phone 1: {([1­9]x?*(Mpli) ):pp},{(<#:>):li},{(<911:14242798234>):sp1},{(<922:14242798235>):sp1} {**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**8:>(Mli) ):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

[Taoman]

All the time Onsip says I'm registered. calling the DID from another phone just gives a busy signal.

Post your SP3 InboundCallRoute:

Voice Services-->SP3 Service-->X_InboundCallRoute

If it reads ph,ph2 then remove ph2 and save your settings (assuming you don't want incoming Onsip calls to ring your Brother fax machine).

Does it show in the Onsip web portal that your OBi device is registered?