Rings But Cannot Answer
RickM2:
I am a Long-time user of OBI202 with Google Voice with a connected phone. No problems until a few days ago I found that even though the phone would ring, I could not answer any calls. For an incoming call the caller ID (number) displays. When attempting to answer I will hear a few seconds of silence and then the dial tone. My linked cell phone continues to ring and can be used to answer the call. Outgoing calls work normally. There is a steady green light on the OBI202.
I have followed OBI's troubleshooting suggestions of 1. deleting Google Chat in the Google Voice setup, 2. placing a call from Google Voice number in Gmail which put Google Chat back in Google Voice, and 3. checking that Google Chat is checked in Google Voice Setup. I have also powered the OBI202 off and back on again. These steps have not changed anything.
Around the time this problem developed, my Google Home gained the ability to make phone calls and I allowed it to use my Google voice number. Google Home's calling feature allows the placement of calls but not their receipt. In case my GH might be an issue, I switched it back to using an unidentified number for calls instead of my GV number and repeated the above steps, again with no help. Thoughts?
SteveInWA:
Hi Rick:
I don't think your Google Home has anything to do with this. I have one, with calling enabled, and it isn't interfering with my inbound Google Voice-->OBi calls. Google Voice allows multiple connections to the same Google account, and the Google Home is (at this time) an outbound-only service.
Using a laptop or desktop computer web browser, not a smartphone or tablet, open an "Incognito" or "Private browsing" session (Ctrl-Shift-N for Chrome browser, or Ctrl-Shift-P for other browsers). Log into the Gmail account that holds your Google Voice number. Click Ctrl-T to open another browser tab, leaving the first tab logged in.
On the second tab, log into your OBiTALK web portal dashboard and click on your OBi. Click on the SPx that hosts your Google Voice number, and get past the 911 warning. Click the link to "Sign-in to the correct account, and then, Click Here to connect the OBi with your active Google Account".
Wait, then confirm that the SPx status is "Connected". Now, try calling your Google Voice number from some other number, NOT from one of your forwarding phone numbers, The OBi's phone should ring.
RickM2:
Steve,
I really appreciate your help. I followed the instructions using incognito mode and then checked the connection status. Unfortunately it did not restore the ability to answer the call. I will note that the OBI connected phones (house phones) do ring and show the caller ID, they just are unable to answer the call. Just a few seconds of silence when trying to pick up, followed by a dial tone.
SteveInWA:
How many times do the phones ring when an inbound call happens? Normally, if not answered, the ring period is approximately 25 seconds. If the ring period is less than that, then you may have a 10-digit forwarding phone number on your GV account that is grabbing the calls.
Log onto your Google Voice account, go to settings, and look at the list of "linked" or "forwarding" destinations. You'll have Chat, plus up to six conventional phone numbers. Delete any numbers you no longer control (abandoned, canceled service). Add and verify one conventional land line or mobile phone number. Call your GV number from an unrelated phone number, and see if you can answer it on the conventional phone (not an OBi-connected phone).
drgeoff:
Quote from: SteveInWA on August 24, 2017, 12:45:45 pm
Add and verify one conventional land line or mobile phone number. Call your GV number from an unrelated phone number, and see if you can answer it on the conventional phone (not an OBi-connected phone).
Wasn't that test what RickM2 mentioned in the opening post: "My linked cell phone continues to ring and can be used to answer the call."
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