Google Voice Incoming calls not connection on my OBI202
Mazal:
For several years I have not had any problems with my OBI - GV setup but for the past few weeks I have an issue with incoming calls that do ring on both my cell phone and on my OBI connected phone, but when answering the incoming call on my OBI connected phone the call does not connect and there is no audio, and the call keeps ringing on my cell phone. I can pick up the call on my cell phone.
I have no problems making outgoing calls on my OBI connected phone and therefore I assume that I have no wiring issues.
Trying to resolve the issue, I removed and re-installed the GV account on the OBI, and I did the same in the GV settings, deleting and re-adding Google Chat. However the problem persists. Any help will be very much appreciated.
drgeoff:
Do you have Google Home and has it been enabled to make calls?
http://www.obitalk.com/forum/index.php?topic=12903.0
Mazal:
YES ! Reading through your link I think that this must be the problem ! I also read that de-activating GH calling does not help but I will try tomorrow. THANKS
I called Google Home support and, not surprisingly, they told me to contact OBI support. However I was promised that they would bring this issue to the attention of their developers. I also listed the issue on both the Google Home support forum ( https://productforums.google.com/forum/#!forum/googlehome ) and on the Google Voice support forum ( https://productforums.google.com/forum/?utm_medium=email&utm_source=first_post_notification_button#!forum/voice ).
I urge those with the same problem to do the same .
SteveInWA:
Please take this conversation over to the Google Voice Help Forum, where I am asking users to perform troubleshooting steps and to collect data for Google's engineering team's use.
Here is the link: https://productforums.google.com/d/topic/voice/q-og2PmuE-4/discussion
I'll bring this up with my contacts at Google tomorrow, too.
Mazal:
I reported the issue on both the GV and GH forums and also spoke to GH Support. My guess is that OBIHAI should push this with Google. In the meantime I wonder whether going back to a ANVEO line on my OBI (with the caller ID of my GV) would work....
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