Google Voice Incoming calls not connection on my OBI202
3rdStng:
My wife is having this exact issue on her phone. It started about 5-6 weeks ago. This morning I noticed it happening on my phone now. I posted a comment on the Google Forum about it and was pretty much told to scram and start my own new thread. The only difference between the other users with the issue and me is that I do not have a Google Home device.
I just updated my firmware on my Obi202 device today. Curious if the firmware update along with the Google backend fix is what I need to resolve it.
SteveInWA:
Quote from: 3rdStng on September 16, 2017, 06:25:43 pm
My wife is having this exact issue on her phone. It started about 5-6 weeks ago. This morning I noticed it happening on my phone now. I posted a comment on the Google Forum about it and was pretty much told to scram and start my own new thread. The only difference between the other users with the issue and me is that I do not have a Google Home device.
I just updated my firmware on my Obi202 device today. Curious if the firmware update along with the Google backend fix is what I need to resolve it.
I did NOT tell you to "scram". I told you that the issue in this thread, and its corresponding thread on the Google Voice help forum, was a specific software issue on Google's back-end, which ONLY impacted users with both an OBi and a Google Home, and that you have some sort of other issue. We always ask users who post unrelated issues in a discussion to start their own discussion. Why? One, so that we can have a 1:1 dialog with you to help diagnose your problem, and two, so that our dialog with you on this unrelated matter doesn't get CC'd to all the dozens of other users who are subscribed automatically to replies. We are always happy to help people who need it, in a way that provides an effective conversation and doesn't annoy others.
Why are you so quick to jump on this as "scram"?
anonamouse:
This just happened to me, all of a sudde on my obihai202. I have 3 google voice accounts. 2 exhibit this problem, 1 does not. All from the same phone. My testing has led to the following. (A, B are non working C is working)
For A,B
Cell phone -> A/B = unable to answer through obihai (picking up the phone leads to silence). Google hangout and cell phone associated with gv both continue to ring despite obihai extension off the hook.
Google Hangouts Dialer -> A/B = works as expected. Picking up the phone results in connection.
For C
Any incoming call on account C works fine. So I know the phone works, and the obihai is capable of answering a GV incoming call.
Something changed on accounts A/B on google's end I think. Nothing has changed on my end from last week when it was working great, to this week when it is not. Might this have something to do with the "fix" they pushed out for google home? I don't have a google home, but maybe my accounts were adversely affected?
Things I've tried:
Resetting router, modem, obihai
Deleting GV accounts and readding
Factory resetting obihai
Any ideas welcome.
SteveInWA:
Quote from: anonamouse on September 16, 2017, 10:51:28 pm
This just happened to me, all of a sudde on my obihai202. I have 3 google voice accounts. 2 exhibit this problem, 1 does not. All from the same phone. My testing has led to the following. (A, B are non working C is working)
For A,B
Cell phone -> A/B = unable to answer through obihai (picking up the phone leads to silence). Google hangout and cell phone associated with gv both continue to ring despite obihai extension off the hook.
Google Hangouts Dialer -> A/B = works as expected. Picking up the phone results in connection.
For C
Any incoming call on account C works fine. So I know the phone works, and the obihai is capable of answering a GV incoming call.
Something changed on accounts A/B on google's end I think. Nothing has changed on my end from last week when it was working great, to this week when it is not. Might this have something to do with the "fix" they pushed out for google home? I don't have a google home, but maybe my accounts were adversely affected?
Things I've tried:
Resetting router, modem, obihai
Deleting GV accounts and readding
Factory resetting obihai
Any ideas welcome.
This discussion thread was specifically about a bug that Google introduced when phone calling was added to Google Home. That bug was fixed. Whatever issue you are having now is totally unrelated to this discussion. Please, no more posts here. Simply click the "new topic" link to start your own discussion, so as to not CC everybody else on your unrelated problem. Thanks.
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