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Author Topic: Support Ticket Bug  (Read 3401 times)
DevDave
Newbie
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Posts: 7


« on: September 07, 2017, 12:07:33 pm »

The support ticket submission form does not include my produce (OBi212) as an option in the dropdown list.  If I try to submit a ticket, it throws an error "Your OBi number does not match the product selected". 
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drgeoff
Hero Member & Beta Tester
*****
Posts: 2722


« Reply #1 on: September 07, 2017, 12:16:53 pm »

The 212 has not been formally announced yet.

If you have a technical problem you are much more likely to get better and quicker answers here. What is your question?
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DevDave
Newbie
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Posts: 7


« Reply #2 on: September 07, 2017, 12:28:39 pm »

I posted my issue here: obitalk.com/forum/index.php?topic=12954

Thanks.
« Last Edit: September 07, 2017, 12:30:15 pm by DevDave » Logged
SteveInWA
Hero Member & Beta Tester
*****
Posts: 3967



« Reply #3 on: September 07, 2017, 10:14:32 pm »

I re-read your original post.  The Offline status shown on the OBiTALK web portal doesn't refer to Google Voice, even though it is displayed to the right of SP1.  It means that the OBiTALK back-end isn't getting a response from your device, as if it has been unplugged from power or from your Ethernet connection.

You may want to email support@obihai.com to ask them to look at their OBiTALK server logs or otherwise work with you to diagnose the failure, if it's not being caused by your internet connection.
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