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Support Ticket Bug

Started by DevDave, September 07, 2017, 12:07:33 PM

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DevDave

The support ticket submission form does not include my produce (OBi212) as an option in the dropdown list.  If I try to submit a ticket, it throws an error "Your OBi number does not match the product selected". 

drgeoff

The 212 has not been formally announced yet.

If you have a technical problem you are much more likely to get better and quicker answers here. What is your question?

DevDave

#2

SteveInWA

I re-read your original post.  The Offline status shown on the OBiTALK web portal doesn't refer to Google Voice, even though it is displayed to the right of SP1.  It means that the OBiTALK back-end isn't getting a response from your device, as if it has been unplugged from power or from your Ethernet connection.

You may want to email support@obihai.com to ask them to look at their OBiTALK server logs or otherwise work with you to diagnose the failure, if it's not being caused by your internet connection.