Multiple Obi200's & Google Voice
Nostradominos:
Greetings.
I have two Obitalk 200's, both configured with different google voice numbers, both operating on my home LAN.
The problem... Sometimes (but not always) calls placed to the number on Obi device #2 ring phones on BOTH Obi devices.
I do not have the obitalk devices "linked" as far as I understand. I do not have the google voice numbers linked in any way that I know of, other than I occasionally access both accounts from the same computer.
Calls to the # on device #1 never ring through on device #2.
I can provide more specifics, but thought perhaps there is something simple and obvious an experienced user will recognize as the culprit to my problem.
Thank you in advance. I love my Obi Devices!
azrobert:
The next time this happens, look at the call history on both boxes. Maybe this will give you a hint of what is causing this behavior.
To access Call History:
Log directly into the OBi using the local interface.
Key the IP address of the OBi into a Web Browser and hit Enter
The UserID and default Password are both "admin".
Click Status on the left column then click Call History.
Nostradominos:
Here is the call history for the last call that did this... Actual phone number partially *'d out for privacy.
Obi #2 (The actual Number dialed)
------------------------------------------
Call 1 09/15/2017 11:41:31
11:41:31 From GT1(1253653****) To PH1
11:41:31 Ringing
11:42:01 Call Ended
------------------------------------------
Obi #1
------------------------------------------
Call 1 09/15/2017 11:41:37
11:41:37 From GT1(1253653****) To PH1
11:41:37 Ringing
11:42:02 Call Ended
------------------------------------------
Looking back through the call long on both devices I don't see anything that stands out as a clue to me... but what I do notice is:
When it rings on both devices, it rings the second one a full six seconds after the first device.Not every call is ringing on both devices.
Is there anything of note that I'm not seeing?
Nostradominos:
I just got another call from the exact same number as prior... which only rang through on one device.
Obi #2
-----------------------------
Call 1 09/15/2017 16:16:35
16:16:35 From GT1(1253653****) To PH1
16:16:35 Ringing
16:16:51 Call Connected
16:23:31 Call Ended
----------------------------
The only difference in the logs is that I answered this call since I was home. I did wait 3 rings before answering to listen to hear if it was ringing on the other Obi device. It wasn't, nor is it listed in the log for that device.
This morning a call from that number range both devices. This afternoon, it rang only one. I haven't changed any settings anywhere. I haven't logged into or out of any google voice accounts I wasn't already logged into. As far as I can tell, nothing has changed, except this call rings one device and earlier a call from the same number rang both devices.
This is what it does. Sometimes it rings the intended device. Sometimes it rings both. I'm confused!
azrobert:
The call is coming from GV. I don't know how calling a GV number can intermittently ring a different GV account. Maybe SteveInWa (our GV guru) will chime in.
Do you have 2 separate GV accounts or one GV account with 2 numbers?
Navigation
[0] Message Index
[#] Next page