Is PhonePower still an approved service provider?
SteveInWA:
Quote from: Taoman on October 04, 2017, 03:46:57 pm
Quote from: KevKan on October 04, 2017, 03:07:17 pm
Bad information! They are still accessible through the ObiTALK portal. Just found out while PhonePower is no longer in the "Approved Service Provider" list, they are still a provider. When you go into Approved Service Providers and drill down, you will find them in the list "ObiTalk Compatible Service Providers"
PhonePower has always been accessible as an OBiTalk Compatible Service Provider. Even if they weren't on that list you could still set it up manually as long as you had the proper SIP credentials.
I'm still trying to figure out what Obihai told you about PhonePower no longer being an "Approved Service Provider." All I see in your post is a photobucket image saying to upgrade your account to enable 3rd party hosting.
Did you have a link/image to Photobucket that actually displayed Obihai's response? If so, it isn't visible.......at least to me.
I assume you know this already, but the two main differences between being an "Approved Service Provider" (ASP) and having a pre-built configuration template under the "OBiTALK Compatible Service Provider" are:
The ASP program gives the service providers access to an enterprise provisioning platform that enables them to remotely provision and manage the devices they provide, as part of an integrated hardware/VoIP service solution.Some ASP service providers leverage that, to offer discounted service plans. It makes sense for them, because a) it's easier/faster/cheaper for them to provide customer support, and b) it can lower customer acquisition and retention costs (which is one of the biggest problems in the mobile phone industry, for example).
I asked Sherman about the mis-match between the removal of Phonepower from the main ASP web page, vs. their individual ASP web page still being accessible. He's on vacation now, and so he just deleted their ASP page. Perhaps he'll provide more information later...or not, if it was Phonepower's decision. I can only guess that perhaps PP decided not to continue using the ASP program. Perhaps calling Phonepower and asking them about it would yield their answer, but who knows... my guess is that they decided they could make more money by selling non-Obihai ATAs with their higher-priced plans.
Taoman:
Yes, definitely a safe bet that PhonePower is no longer an Obihai "Approved Service Provider."
Quote
From: "Obihai Support" <support@obihai.com>
To: Anyone who cares
Sent: 10/4/2017 3:02:02 PM
Subject: Status of PhonePower as an approved ObiHai service provider
Hi,
Phonepower service is no longer available through OBiTALK portal.
Best Regards,
Obihai Technology
ceg3:
I had not noticed the changes to PP. As a subscriber, with a renewal coming up, I need to find out what is going on. Your question about re-syncing the account is a big concern, and I emailed PP support for an answer. I'll post what I find out.
Answer:
Hello,
Obhai has changed their sync process due to problems with the configuration they
were pushing to the devices.
1) What you'll need to do now is Enable your Sip credentials in the Phone power account portal
2) Next In Obihai where there was the icon for Phonepower, You now click on the link at the
bottom of that page for "other providers" and you'll see a link for phonepower.
3) Click on that link and then manually enter the Sip credential info from the
phonepower account portal into the fields in the obihai page.
Ive attached screenshots
Taoman:
So are you saying these plans are still available for OBi users or only for existing users on a PP OBitalk plan? If available for all OBi users I wonder how they would actually sign up to get those prices?
ceg3:
I don't really have an answer for you about new subscribers. The only thing I asked about was not being to re sync my account, when it used to be a very simple process when they were listed as an ASP. There are times when you want to renew the connection to resolve issues.
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