New OBI200 doesn't work--is it defective? Or am I too obtuse?
Babs:
I just bought a new Obi200. I had an Obi110 that just died. As soon as I plugged it all in, the power light was solid green, the middle light was green-ish and the phone light was nothing unless I pick up the phone, then blinks green as it should. I have messed with this for hours. When I unplug the obi and replug, the power is red then blinking then green, the middle light turns green-ish and even the phone light turns green for a few seconds, then the light goes out. Is this a router issue? The phone continually says I need to configure at obitalk, but I've tried and nothing works. Should I send this back? Is it defective? Or am I not doing something I should be doing?
SteveInWA:
I don't understand your issue. You are describing a new-out-of-the-box OBi, which is behaving properly, and now needs to be set up, using the OBiTALK web portal. Just follow the instructions to get it set up. It doesn't magically inherit the settings from your old OBi; you have to start from scratch.
Babs:
Thanks, Steve for your kind response. Yes, I am aware it won't magically work. The issue I am having is that I cannot add the device or configure the device after following all the instructions over and over again for the past few days through the web portal and wondered if I might have a router issue, rather than sending this back.
SteveInWA:
The LED indicators aren't enough to figure out why you're having problems.
Power off your router and power off the OBi (unplug their power cords). Wait 10 seconds or so. Power on the router. Wait a good 5 minutes for it to fully boot up and establish its network connections. Plug in the Ethernet cord from the OBi to the router, then plug the power cord into the OBi. Wait for it to finish booting up (power LED solidly lit, middle, internet LED flickering intermittently). Pick up the phone attached to the OBi. You should hear a dial tone. If so, key in ***1 and listen. It should speak the IP address it obtains, either in the 192.168.x.x range, or the 10.0.x.x. range. Does it?
Babs:
It does not. It says, "no service configured error. Log in to obitalk.com blah, blah blah..."
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