New OBI200 doesn't work--is it defective? Or am I too obtuse?
SteveInWA:
What else is connected to your router? Do all the other devices (computers, mobile devices, gadgets) work (they can get an IP address)? What make and model router is it? Have you tried using a different Ethernet cable, plugged into a different Ethernet port on the router? Do you have any special security settings on your router, such as limiting access to only listed MAC addresses?
Is this a new OBi purchased from an authorized retailer (Amazon, Newegg, or Fry's)?
If it's a new unit, then you can try restoring it to factory defaults. Pick up the phone and key in ***8, then 1 to confirm. Wait for it to do its thing, for a good 5 minutes, then power it off and on again and see if it picks up an IP address (confirm via ***1).
Babs:
What else is connected to your router?
The only other thing connected to the router is the ethernet that goes into the box that connects to outside.
Do all the other devices (computers, mobile devices, gadgets) work (they can get an IP address)?
Yes.
What make and model router is it? It is a Netgear 750 Wireless Dual Band Gigabit Router WNDR4300
Have you tried using a different Ethernet cable, plugged into a different Ethernet port on the router? No, I will try this.
Do you have any special security settings on your router, such as limiting access to only listed MAC addresses?
In this journey through this mess, I have discovered that my ISP which was SureWest and is now CCI has the router "locked" with its own password that I don't have. Please don't tell me admin and password as I have tried all the passwords known to work and even reset the router to factory default with no luck. I have an email into CCI to give me my router password so that I can get into the Netgear Genie and see what's going on.
Is this a new OBi purchased from an authorized retailer (Amazon, Newegg, or Fry's)? Yes, Amazon
If it's a new unit, then you can try restoring it to factory defaults. I tried this and anytime I dial anything on the phone it tells me, "no service configured error."
Thank you for your time with this. I'm guessing that until I can get into my router, there's not much else to do?
SteveInWA:
Assuming that a) you did factory reset it, and b) you did try a different Ethernet cable, then it's either something in your router that is blocking it, or the OBi is defective.
Perhaps you can take the OBi to a friend or relative's house, plug it into their router, and give it a try. Aside from that, there's not much else you can do, other than to return it, unless someone else here on the forum has a brilliant suggestion.
Just to be unambiguously clear, it needs to be connected like this:
Internet service from your provider-->Their modem or fiber optic terminal-->Netgear router-->LAN port on that router-->OBi.
I suggest using the cable that came with the OBi, and plug one end into the router, and the other end into a laptop or desktop computer with its WiFi adapter disabled, to see if that computer can get an IP address. This will troubleshoot the cable and the router's Ethernet jack.
Navigation
[0] Message Index
[*] Previous page