modem swap phone not working
bones774:
I ahve an obi 200 and swapped modems this AM(arris822g) and now my phone is not working, can someone help me.
I did the obi troubleshoot and got the echo test then they submitted me to a work order and now im waiting.
thanks all
PS-im using google voice
and 2x now i've gone thru factory reset.
davidlisacpa:
are you able to communicate with the OBI200 via your dashboard? Is your OBI connected directly to the modem or to a router? What is the rest of your system configuration?
bones774:
how do i communicate with obi 200 via dashboard? how do i know?
OBI connected to router
router is an "on network n150"
i should point out that this setup worked flawlessly for over 2 years till i had to swap modems this morning, i knew i was tempting faith, im not that familiar with this stuff, im a senior citizen muddling thru and no telephone right now.
Your help is very much appreciated
SteveInWA:
Hi:
Your connections should be:
Coax cable from cable company-->Arris cable modem-->Ethernet cable-->Router's WAN port-->Router's LAN port (usually one of four or five)-->Ethernet cable-->OBi's Ethernet jack.
Is that how things are connected? If not, you need to get the boxes hooked up like that. If so, then unplug all three boxes from their power cords. Wait at least 10 seconds. Plug in just the Arris cable modem. Wait a few minutes. Plug in the router. Wait a few more minutes. Plug in the OBi. Wait some more.
Does it work now?
davidlisacpa:
It seems as though the router doesn't realize that a new modem has taken the place of the old one. Most likely when you connected your new modem to the internet, it received a new IP address which was different from the previous one.
SteveInWa is giving you the best advice - it will make the router recognize the new modem properly.
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