December 14, 2017, 07:04:13 am *
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Author Topic: Can't ping device to remove OBI200 from recovery mode per support page  (Read 263 times)
magicwine
Jr. Member
**
Posts: 28


« on: November 04, 2017, 10:30:33 am »

I use Google Voice. Yesterday I couldn't get a dial tone, so knowing in the past unplugging the 200 and then replugging it in cleared problems, that's what I did. However, after that all I get is red and green alternating lights. Tried unplugging and waiting 1/2 hour or more and replugging in, still get red and green alternating lights.

Searching I found this means the device lost power while doing an update and it is in recovery mode. I followed the steps, downloading the firmware update. It stated to make sure you can ping the device's IP,  but cmd prompt tries 4 times and it can't reach the device and it can't log in to the devices webpage to upload the software either. This makes sense because the device is stuck.

So I have to assume based on the red and green alternating lights support page, that even with these lights, I should be able to ping and also access the ip address in a browser?

When I purchased the 200 I spent weeks on my own and with the support of helpful folks on this forum to finally get it to work, so I really don't want to factory reset it. What are my options to get it working again and clear the red and green alternating lights?

Thanks for your help.

Bob
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drgeoff
Hero Member & Beta Tester
*****
Posts: 2716


« Reply #1 on: November 04, 2017, 10:35:57 am »

Are you pinging the correct IP address?  How have you determined what address to ping?

(Please delete your duplicate post.)
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