help please can't remove OBI200 from recovery mode per support page instructions
magicwine:
I got the login page earlier today but didn't know the logins.
Followed your instructions, I can log in and I see the system status page with details.
What is next?
Thanks.
Bob
drgeoff:
Next is me going to bed. It is 1:20 am here.
Phone on hook. Click on 'Status'. Click on 'Phone Status'.
Report back the reported details except the phone number.
Phone off hook. Click on 'Phone Status' again. Report the details.
magicwine:
Wow. 120am. Where are you?
I see nothing called phone status. I see phone port status and that displays:
Parameter Name PHONE1 Port
State On Hook
LoopCurrent 0 mA
VBAT 55 V (12.1 V)
TipRingVoltage 46 V
Thank you for your help.
Bob
SteveInWA:
Geoff's in the UK.
Stick to doing one thing at a time to troubleshoot this. You may have a bad telephone. Get or borrow a known-working, hardwired (not cordless) telephone and telephone cord (RJ-11 modular cord). Plug the other telephone into the OBi using the other cord. Pick up the phone. Do you hear a dial tone? If not, does the OBi respond to any star commands, for example, ***1 ?
magicwine:
Hi Steve.
That was it. The corded phone worked. But I'm still having a problem. Here is the scenario:
1. Phone A has a base and a 2nd phone on an extra base, so both work off of one jack. One of those 2 phones is the one that stopped working. The other phone works on either base now.
2. Before purchasing the 200, obi support told me, and correctly so, if I get the wifi dongle (since I have no phone jacks anywhere near my ethernet connection) and plug the 200 into the jack, it will make all the jacks in my home active on the 200. It didn't work, my alarm co rewired my kitchen jack via the junction box in the basement and changed connection to the jack wiring, did the same for my alarm, and so I had 3 connections working off the 200.
3. The kitchen phone also had a second phone which is in my living room. I could have sworn I checked the kitchen and external phone as well on Friday when all this started happening and had no dial tone there either. Anyway, now that I have a dial tone on one of the two phones on set 1, that's good. But the kitchen phone still has no dial tone and displays "no line".
I unplugged both the electric and connection to the jack on the kitchen phone, waited a few minutes, reconnected and still no line. I presume my alarm dialer also has no connection.
4. The way I had it set up before is I had a 2-1 adapter in my wall jack, and plugged into that was the 200 and one of the phone sets. And all worked well, including the 2 handset kitchen phone and the alarm dialer.
When all this started happening Friday I checked the 200 connection to the wall jack, but when I tried to reconnect the 2-in-1 adaptor, it will no longer click into place.
So luckily I had purchased a 5 port adapter, plugged that into the wall jack, then plugged in the 200 and the one phone set, and the one working phone in that set works now over wifi. But not the kitchen set or alarm. Somehow now the 200 is not recognizing the other jacks that it did before. What do I need to do to have them working again?
Thanks for your help.
Bob
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