help please can't remove OBI200 from recovery mode per support page instructions
SteveInWA:
Quote from: magicwine on November 05, 2017, 06:30:32 pm
Hi Steve.
That was it. The corded phone worked. But I'm still having a problem. Here is the scenario:
1. Phone A has a base and a 2nd phone on an extra base, so both work off of one jack. One of those 2 phones is the one that stopped working. The other phone works on either base now.
2. Before purchasing the 200, obi support told me, and correctly so, if I get the wifi dongle (since I have no phone jacks anywhere near my ethernet connection) and plug the 200 into the jack, it will make all the jacks in my home active on the 200. It didn't work, my alarm co rewired my kitchen jack via the junction box in the basement and changed connection to the jack wiring, did the same for my alarm, and so I had 3 connections working off the 200.
3. The kitchen phone also had a second phone which is in my living room. I could have sworn I checked the kitchen and external phone as well on Friday when all this started happening and had no dial tone there either. Anyway, now that I have a dial tone on one of the two phones on set 1, that's good. But the kitchen phone still has no dial tone and displays "no line".
I unplugged both the electric and connection to the jack on the kitchen phone, waited a few minutes, reconnected and still no line. I presume my alarm dialer also has no connection.
4. The way I had it set up before is I had a 2-1 adapter in my wall jack, and plugged into that was the 200 and one of the phone sets. And all worked well, including the 2 handset kitchen phone and the alarm dialer.
When all this started happening Friday I checked the 200 connection to the wall jack, but when I tried to reconnect the 2-in-1 adaptor, it will no longer click into place.
So luckily I had purchased a 5 port adapter, plugged that into the wall jack, then plugged in the 200 and the one phone set, and the one working phone in that set works now over wifi. But not the kitchen set or alarm. Somehow now the 200 is not recognizing the other jacks that it did before. What do I need to do to have them working again?
Thanks for your help.
Bob
I stopped reading your post after you said that a) the corded phone works, and b) one of the corded handsets doesn't work. So, you don't have an OBi problem at all. You have a bad telephone. Throw it in the trash. The rest of your post is so full of variables that I can't fix it for you. All I can tell you is that you are wasting your time, because you've been incorrectly troubleshooting this with a broken telephone, and probably incorrectly-wired house wiring.
Taoman:
I was gonna say "good luck with this one, Steve." It's all yours!
magicwine:
Hi Steve,
I appreciate your help.
What caused all the misinformation was that WHEN I lost my dial tone on the later to be found bad cordless phone, I did what I did long ago, which was to unplug and reconnect the 200. But that's when the alternating green and red lights started, apparently I happened to disconnect it just when it was doing an update. I know at that point I checked all 4 phones and none had dialtones...Of course that was because at that point the 200 wasn't working.
My alarm co that rewired the two other jacks - he installs jacks and wiring for a living - as they are used for alarm dialers, so he knew what he was doing and he got two other jacks working with the 200.
I don't see how the 200's recovery mode caused them to stop working BUT I do have another idea why. In playing with the "later found to be bad 2 in 1 jack", maybe I loosened some connection to the jack the 200 is attached to?
So all I need to know from you is if that did happen, and the 200 IS working plugged into that jack, could it affect the other two jacks? If so, what color coding do I need to look for to make sure they are still connected?
I have to ask because I am pretty sure some of the colors weren't needed so they weren't connected, so just because I might see an unconnected wire doesn't mean it has anything to do with the other 2 jacks.
Regards,
Bob
SteveInWA:
Again: none of the troubleshooting you performed previously is worth reconsidering or analyzing.
The OBi 200 uses only the center two pins of its phone jack. If you think you have damaged it, use a flashlight and a magnifying glass to look at the jack and make sure the pins are not bent. The fact that the OBi now works with a corded phone proves that the jack in the OBi is connecting properly to the plug on the phone cord.
Regardless of how long your wiring guy has been doing that job, here is what you need to understand:
When a building has an old-school POTS telephone line in use for a security alarm panel, it is wired like this:
The telephone company supplies telephone service coming into the premises on a two-conductor pair of wires (known as tip and ring). Those two wires are then routed to a special phone jack, called a RJ-31X exclusion jack. This jack loops the telephone line connection through the alarm panel's "communicator" via a relay. Normally, the relay is closed, and the telephone wiring loops back from the communicator to the RJ-31 jack, and then out to the pair of wires supplying all the other jacks in the house.
When an alarm is triggered (or tested), the relay opens, which cuts off the loop going back to the jack's house wiring pins (center two), so that only the alarm panel's communicator is connected to the telco. This is called "seizing" the line. It prevents bad guys from picking up a phone to interrupt the call to the alarm monitoring station.
The RJ-31X jack also has a pair of spring-loaded gold pins inside that open up when a plug is inserted into the jack. This removes the direct connection to the rest of the house, and loops it through the panel. When you unplug the alarm panel's modular phone plug from that jack, the spring-loaded pins make connection inside the jack, thus looping it directly to the house wiring, and disconnecting the alarm panel.
So: if, and only if, the alarm wiring person correctly wired it this way, all you need to do is to unplug the phone plug going to the RJ-31X, and the rest of the house wiring is now connected to the telco.
IF you want to use your OBi with the house wiring, you must remove the wires coming into the premises from the telephone company (or cable company if they supply your telephone service). THEN you can plug the OBi into any working wall jack using a standard telephone cord. Again, if, and only if, the wiring is done properly, then every jack will now carry the OBi's dial tone over the center two pins of each jack.
If this does not work, I will not troubleshoot it for you via this discussion, nor will I answer any further questions. It's pretty clear that you are not qualified to mess with the wiring on your own. You will need to hire your wiring person to do that.
magicwine:
Good morning Steve,
Thank you for all the helpful info. I will send to my alarm guy to confirm.
I will not ask you to troubleshoot this any longer, per your request.
Just one thing - if my other two jacks (3 in total including the alarm jack) communicated through my home's wiring using the obi200 for voip, up until the no dial tone and red and green alternating lights, and now I have my obi working again, shouldn't that have not affected the other jacks?
If they worked before, then I should presume the alarm guy did the wiring correctly?
All I ask is since they did work I am thinking he is going to respond with the same, so is there a correct question to ask him why they stopped working and what he needs to do to troubleshoot?
Thank you very much Steve.
Regards,
Bob
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